Product Manager

The Team: Issuer Solutions Digital team believes that happy people collaborating is key to our success. Therefore, our program is built on a foundation of mutual respect, empowerment, and adaptability. We take pride in each team members accountability and responsibility, and we put the success of our individuals first, because we know that their success will create success for our program. We welcome humor, confidence, individuality, and imagination because we know what makes you unique will help us solve the unique problems of our team, business, and clients. Our team manages an operating system of digital products supporting the Investor Relations community in their core IR workflows and enabling the efforts of our internal advisory business. Together, we enable over 2K Global Corporates to manage their engagement with the investment community.

Whats in it for you:

Our team culture prides itself on inclusivity and empowerment, we want everyone to feel seen and heard at work.

At S&P Global we have a global footprint of over 34k colleagues, which creates incredible opportunities for future growth within and outside of our team.

You will be collaborating with an international team .

The Impact

As a key member of the Product Management team, you will play an essential role in driving operational efficiency and customer retention . O perating across organizational levels, you will contribute significantly to the success of our products, teams, and organization while ensuring the stability and performance of our digital platforms, leading to enhanced user experiences . You will work closely with Product Leadership to understand business objectives and projects in motion. You will become familiar with our offerings, our users, and the workflows we create to make them successful.

Y ou will coordinate with other teams across the organization to ensure we are meeting our operating goals, and our users are receiving a best -in-class support experience. This includes developing a strong partnership with our Client Services team to manage internal and external support requirements.

The ideal candidate for this role will have a solid understanding of web application infrastructure and operations, experience managing teams, excellent collaboration, and leadership skills.

Responsibilities

Oversee the support and sunset of our legacy workflow solution.

Ensure the stability and performance of digital platforms.

Manage the migration of clients from the legacy application to the new platform.

Advise Product Leadership on organizational processes and operations to identify gaps, inefficiencies, and opportunities for growth, driving platform support and stability improvements forward.

Coordinate with Product Operations, Service Management Product Managers, and Technology Managers to understand their needs and ensure the current and future stability of the platform.

Leverage knowledge of our digital footprint to manage and respond to technical queries from prospective clients, supporting new business generation.

Act as a liaison between P roduct , S ervice M anagement and C ustomer Success

M aintain comprehensive documentation.

Prioritize and manage the product backlog, ensuring alignment with business goals and customer needs.

What we look for

Technical savvy:a background in product management, IT service management, or a related field is a plus

Familiarity with the software development lifecycle

Comfort with database concepts; familiarity with SQL or other querying languages, and Splunk, Datalog , or other monitoring or analytical tools is a plus

Ability to effectively communicate technical information to both technical and non-technical teams

Ability to highlight and manage risks up and down the project chain

Natural curiosity with strong analytical ability to understand and solve problems

Experience with sunsetting an application and migrating clients to a new platform a plus.