Director, Product Management-Technical

Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
Collects and shares user stories with engineering teams
Acts as the voice of the business customer and accountable for the platform services

The Role
Owns the working backwards document and vision for one or more features
Elicits and decomposes business requirements into platform requirements and user stories
Coordinates internal forums to collect and identify feature-level development opportunities
Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
Recommends trade-off decisions on platform product features/depth of features/backlog items
Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests
Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
Enables self-service support and/or works to reduce overhead
Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog
May participate with the business in customer research to inform platform product feature needs
Coordinates with interdependent teams on platform product requirements
Keeps close to the design of the user experience
Continuously monitors feature development at the feature level adjusting throughout implementation as needed
Reviews product demo against acceptance criteria for the feature set
Prepares launches and monitors platform performances, adoption, and operational health for feature sets
Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
Stays aligned with Go To Market plans for the feature set
Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
Mentors team members
Assists with candidate selection and onboarding

All About You
Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects. This includes the business requirements and associated use cases, Mastercard customers experience, Mastercards back office systems, the technical slack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (ie trouble management/associated support strategies), and maintenance.
Understands and can explain the business context and the associated customer use cases
Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog
Understands the technologies supporting the platform product and are able to hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs
Recognize discordant views and take part in constructive dialog to resolve them
Verbal and written communication is clear and concise
Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality