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WorkForce Technical Designer
Process Automation Solutions
posted 1mon ago
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Key skills for the job
Job Description
As first responder, the Application Support Analyst will troubleshoot incidents and actively work to resolve them or escalate as appropriate.
Responsibilities
- Evaluate and understand customer incidents and requests.
- Work directly with internal customers to troubleshoot issues encountered during daily activities and resolve application/system issues efficiently to drive customer satisfaction. Build relationships and trust with the internal customers through open and interactive communication.
- Collaborate with internal HRIS and IT Analysts and management to reduce defects and improve overall product/system performance.
- Maintain SLA s and KPI s for reported incidents. Identifying product bugs and engaging development team
- Maintaining and creating knowledgebase articles
Education and Experience
Educatiion :
Bachelor s degree in human resources, Information Technology, or a related field (or equivalent work experience).
Experience:
- Proven experience in configuring and managing time and attendance systems, preferably WorkForce.
- Time and Attendance configuration experience
- Extensive SQL querying and Data analysis experience
- Report requirements gathering, documentation and writing.
- Excellent problem-solving skills and the ability to troubleshoot system issues effectively.
- Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels of the organization.
- Willing to work on weekends and/or after hours.
- Detail-oriented mindset with a focus on accuracy and data integrity.
Good to Have:
- Certified in SQL querying and Data analysis experience.
- System Optimization: Identify opportunities to enhance system functionality, streamline processes, and improve efficiency.
- Experience in training end-users and providing technical support is preferred.
- Data Management: Ensure accurate and timely data entry, review data integrity, and troubleshoot data-related issues.
Employment Type: Full Time, Permanent
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