BPO - US Healthcare Process Associates

Role: US Healthcare Process Associates
Experience : 0 to 3 yearsWork hours : Night shift only (7:30 PM - 4:30 AM)Education : Graduates are required.
Roles & Responsibilities:

• Good verbal and written communication skills.
• Experience interacting with International (US) customers / Clients
• Experience on Eligibility Verification (EBV)
• Awareness on US Health Insurance guidelines, the claims submission process and procedures.
• Analysing Explanation of Benefits (EOB) forms to ensure insurance companies have paid for charges
• Following up with the appropriate parties (insurance companies and patients) to ensure bills are paid
• Understand and analyse the patient records. Interacting with physicians and assistants tonensure accuracy
• Keeping track of patient data over multiple visits
• Managing detailed, specifically coded information