IT help desk Trainee

Position: Trainee IT Help Desk

Jobe Code: JD2208346

Location: Bangalore

No. of Vacancies: 1

Experience: fresher

Shift: General

Qualification: Any/Diploma/BE/B.tech/Bsc/BCA

Job Profile:

1. Technical Support:
• Respond to user queries via phone, email, or chat regarding IT-related issues.
• Provide basic troubleshooting for hardware (desktops, laptops, printers) and software problems.
• Escalate unresolved issues to senior IT staff or relevant teams.

2. System Assistance:

• Assist in setting up and configuring computer systems and peripherals for new users.
• Support users with basic operations of software applications, including MS Office and email.

3. Ticket Management:

• Log all incidents and requests into the IT ticketing system.
• Ensure timely follow-ups and closures of tickets while maintaining proper documentation.

4. Report Development:

• Design, develop, and maintain IT performance reports, dashboards, and metrics.
• Generate daily, weekly, and monthly reports on key IT activities and system performance.

5. Data Analysis:

• Collect, analyze, and interpret data to identify trends, anomalies, and areas for improvement.
• Provide insights into IT infrastructure, application performance, ticket resolutions, and user satisfaction.

6. Collaboration:

• Work closely with IT teams and business units to gather reporting requirements.
• Collaborate with stakeholders to ensure reports align with business objectives and meet organizational needs.

7. Compliance and Documentation:

• Ensure compliance with data security and privacy policies when handling sensitive information.
• Document reporting procedures and maintain a repository of reports and dashboards.

8. Ad Hoc Reporting:

• Respond to urgent reporting needs and create ad hoc reports as required by leadership or teams.

Competencies:

• It is mandatory to have excellent English communication skills (written and oral).
• Ability to multitask and prioritize.
• Strong analytical and interpersonal skills.
• Self-Starter, proactive, forward thinker.
• An insatiable curiosity for science, technology, and an understanding of how things work.
• Ability to work effectively with members and employees at all levels in the organization.