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Help desk Coordinator
Sigma Hospital Jeedimetla
posted 1mon ago
Job Description
- User Support:Providing assistance to end-users or customers who contact the help desk with technical problems, inquiries, or requests.Addressing user issues through various communication channels, such as phone, email, chat, or a ticketing system.
- Troubleshooting:Identifying, diagnosing, and resolving technical issues with hardware, software, or network systems.Offering step-by-step guidance to help users resolve problems or malfunctions.
- Technical Knowledge:Having a strong understanding of the organization's IT infrastructure, software applications, hardware, and operating systems.Staying updated with technological advancements to provide effective support.
- Ticket Management:Creating, updating, and maintaining support tickets to track issues and document solutions.Prioritizing and categorizing support tickets based on their urgency and impact on users.
- Customer Service:Providing exceptional customer service by actively listening to users, empathizing with their concerns, and maintaining a professional and patient demeanor.
- Remote Support:Offering remote assistance to users, either by providing guidance over the phone or using remote desktop tools to troubleshoot issues.
- Communication Skills:Clearly and effectively conveying technical information to users, both verbally and in written communication.Translating technical jargon into understandable terms for non-technical users
Employment Type: Full Time, Permanent
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Flexible timing
No travel
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