Non Voice support Professional

Providing software support on email and chat solving problems and providing additional support for website creations,updation, marketing and other back office operations.

Respond to customer queries and support requests via email, chat, or ticketing systems in a timely and professional manner.
- Identify, troubleshoot, and resolve product or service issues reported by customers.
- Collaborate with internal teams (technical, sales, and product) to ensure effective issue resolution.
- Escalate complex or unresolved issues to higher-level teams, ensuring smooth transition and follow-up.
- Provide accurate information about product features, updates, and troubleshooting steps.
- Document all customer interactions and maintain accurate records of all support requests and resolutions in the CRM or ticketing system.
- Ensure customer satisfaction by offering timely and effective solutions.
- Maintain high levels of product knowledge to assist customers effectively.
- Contribute to the development of support materials, including FAQs, knowledge bases, and troubleshooting guides.
- Participate in regular training sessions to stay updated on products, services, and tools.