Salesforce Service Cloud Specialist

Hello Candidates,

Join a team committed to fostering innovation and diversity. We are hiring Salesforce Service Cloud Specialist for Prisio Technologies

Salesforce Service Cloud Specialist

Experience : 5+yrs

Work Location : Jaipur

Job Summary:

We are seeking an experienced Salesforce Service Cloud Specialist to enhance our customer service capabilities through Salesforce Service Cloud and advanced AI-driven solutions. This role requires hands-on experience in Service Cloud, Field Service, and the implementation of features such as Co-Pilot chatbot and Einstein AI. The ideal candidate will work with business stakeholders to translate requirements into scalable, high-performing solutions for customer support.

Key Responsibilities:

• Configure, customize, and deploy Salesforce Service Cloud, including features like Case Management, Knowledge Base, Service Console, Omnichannel, and Einstein AI.
• Design and implement chatbot solutions (e.g., Co-Pilot) to improve customer interaction and automate support functions.
• Implement Field Service functionalities, including technician scheduling, on-site support, and resource management.
• Gather and analyze business requirements, collaborating with stakeholders to develop efficient Salesforce Service Cloud solutions.
• Experience in Knowledge set up and experience cloud set up.
• Develop and maintain dashboards, analytics, and reports to track customer support performance, leveraging AI-driven insights.
• Optimize and support AI-driven Service Cloud features, including Einstein bots, predictive analytics, and recommendation engines.
• Troubleshoot and resolve Service Cloud issues and provide technical support to end-users.
• Maintain data integrity, security, and compliance within the Salesforce environment, applying best practices.
• Stay current with Salesforce releases, Service Cloud enhancements, and AI-driven functionalities, recommending improvements as needed.
• Provide training, documentation, and support to end-users on Service Cloud, Field Service, and AI features.
• Hands-on experience in Apex, Visualforce, and Lightning Components for customization and development.
• Hands on experience with API integrations and third-party applications.
• Hands-on knowledge of Salesforce configuration, customization, and automation tools (e.g., Flows, Process Builder).

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Salesforce Service Cloud Consultant certification required; AI Specialist certification is preferred.
• Proven experience with Salesforce Service Cloud, Field Service, and advanced Service Cloud features (e.g., Co-Pilot, Einstein AI), Agent force.
• Familiarity with customer service industry standards, best practices, and Field Service operations.

Nice to Have:

• AI Specialist certification, demonstrating expertise in Salesforce AI tools and best practices.
• Experience with implementing and managing AI-driven chatbots and conversational tools, such as Co-Pilot.
• Knowledge of additional Salesforce Clouds, such as Sales Cloud or Marketing Cloud.
• Strong analytical, problem-solving, and communication skills, with the ability to work effectively both independently and collaboratively.

For more details and resume submission, kindly connect at kamini.chauhan@prisiotechnologies.com or for any directly connect with me at 8955877207.