Customer Support (Voice process) Freshers Can also apply

Company Profile

Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fintech products & solutions.

We are an emerging payments powerhouse that offer a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive.

We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods.

Priority is an employee-first organisation and we continually strive to ensure their professional and personal success supported by employee friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success.

Job Description

As an Analyst SSG, you shall be responsible for helping out with Transaction Processing for our subscribers.

This would include, however, not limited up to:

• Document Management
• Transaction Processing
• Payments Investigation
• Reporting

An ideal candidate shall be learning-focused, intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in building trust- based relationships with clients and across the company

Responsibilities:

• Creditor Outreach & Inbound Query Handling (Voice & Web)
• Transaction Processing
• CRM Updation.
• Document Processing.
• Mailbox Updation.
• Report Compilation.
• Take ownership of issues & tasks to follow-up on outstanding requests and escalate issues when necessary.
• Maintain up-to-date knowledge on business area.
• Maintain broad knowledge about companys products and services.
• Consistently communicating new issues to managers so as a company we can establish a solution to the problem

Requirements

Required Skills & Qualifications:

• **B.Com/B.A. (B.Com Freshers would work as well).
• **Transaction Processing - Banking or Financial Services in Voice Environment preferred (Phonebanking)
• Basic MS Office Knowledge
• Good Spoken & Written Business Communication Skills (English USA)
• Open to work in Night Shift
• Proficiency in Typing (35 wpm)
• Accountability is required from each individual.