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17 Principal Global Services Jobs

Senior Software Engineer

4-6 years

₹ 12.1 - 19.75L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Pune

1 vacancy

Senior Software Engineer

Principal Global Services

posted 13hr ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Role Description:

Log, diagnose and resolve medium and complex system problems and issues reported by business by referring to system documents. Triage system problems to appropriate technical teams; communicate the outages to the business and technical teams. Provide permanent resolutions to recurring issues. Work as an expert on one or more applications/functionality (in a support area) to provide required support to the business users. Help in on-boarding and training new team members.

Reporting relationship:

This role will report to Delivery Manager / Senior Delivery Manager.

Key Responsibilities:

  • Work independently on production incidents reported by business partners to provide resolution within defined SLAs, coordinate with other teams as needed
  • Act as an interface between the business and technical teams and communicate effectively
  • Document problem resolutions and new learning for future use, update SOPs
  • Assist/train business partners on system usage and provide support on system functionality
  • Monitor system availability and communicate system outages to business and technical teams
  • Provide support to resolve complex system problems, triage system issues beyond resolution to appropriate technical teams.
  • Provide quick fixes/changes necessary to maintain the systems availability with minimal downtime.
  • Assist in analyzing, maintaining, implementing, testing and documenting system changes and fixes
  • Provide training to new team members and other teams on business processes and applications
  • Manage the overall workflow (distribution of tickets, categorization of work items, etc).
  • Provide permanent resolutions for repeating issues. Build automation for repetitive tasks.
  • Be an expert / SME on multiple applications/functionality (in a support area) to provide required support to the business users.

Must Have

Education: Graduate Bachelors degree (any stream)


Skill set: AWS Cloud skill having experience in AWS Cloudformation, Step Functions, Glue, Lambda, S3, SNS, SQS, IAM, Athena, EventBridge, API Gateway with experience in Python development

Excellent problem solving and analytical skills, good documentation skills, strong communications and inter-personal skills, good time management skills. Good aptitude, positive attitude.Must be a good team player. Good learnability and quick grasping, stretch mindset, ability to train junior team members


Other: Expertize in multiple applications/functionalities, Domain skills and inclination to learn it quickly, good SQL knowledge and understanding of database. Familiarity with MS office and SharePoint, High aptitude, excellent problem solving and analytical skills, Interpersonal and influencing stakeholders




Employment Type: Full Time, Permanent

Read full job description

Principal Global Services Interview Questions & Tips

Prepare for Principal Global Services Senior Software Engineer roles with real interview advice

Top Principal Global Services Senior Software Engineer Interview Questions

Q1. 1. Explain difference between brd and frd. 2. Explain about your last projects. 3. What is scrum ? 4. How did you contribute as a BA ? 5. Mo ... read more
Q2. How will you design a sign in option? How can you make it secure?
Q3. End to End project Architecture and data pipeline working
View all 31 questions

What people at Principal Global Services are saying

4.1
 Rating based on 27 Senior Software Engineer reviews

Likes

Good learning opportunities, supportive managers.

  • Skill development - Good
Dislikes

earlier, PGS was a good and employee friendly, But now with new PGS head joining the culture has really deteriorated. The new leadership is more into micro management and they are not at all concerned about the employees. They are introducing new and more ways of micromanaging like tools to monitor your screen throughout, pressuring you to work more.

  • Salary - Poor
  • +2 more
Read 27 Senior Software Engineer reviews

Senior Software Engineer salary at Principal Global Services

reported by 140 employees with 3-8 years exp.
₹12.1 L/yr - ₹22 L/yr
25% more than the average Senior Software Engineer Salary in India
View more details

What Principal Global Services employees are saying about work life

based on 605 employees
70%
96%
85%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Principal Global Services Benefits

Submitted by Company
Health and well-being
Financial security
Flexibility and time away
Family support
Submitted by Employees
Free Transport
Health Insurance
Cafeteria
Gymnasium
Work From Home
Team Outings +6 more
View more benefits

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