Salesforce Product Owner (8-14 yrs)

Key Skills for Product Owner-Salesforce :

1. Salesforce-CRM

2. CDP

3. Marketing Cloud

4. Cus360( associated solutions are SF, Veeva, Hubspot CRMs; SF CDP, IQVIA Omnichannel Solutions, Segment, AEP, SF marketing cloud, Marketo (Adobe exp cloud), Eloqua, Braze)

5. Analytics

6. Implementation

7. Design

8. Customer Data Platform

Any one of the below certification is needed :

- Salesforce Certified Marketing Cloud Consultant

- Salesforce Certified Customer Data Platform Specialist

- Salesforce Certified Health Cloud Administrator

- Salesforce Customer 360 Specialist

- Customer Data Platform Architecture Designer

- Certified Scrum Product Owner (CSPO)

- SAFe Product Owner/Product Manager Certification

Primary responsibilities of this position :

- Liasoning with key market operation SPoCs & tech leads regarding their omnichannel, Customer Data Platform & Customer 360 needs

- Defining features & functionalities in line with Omnichannel products/solutions architecture & capabilities

- Understanding business needs, processes and priorities of key markets and bring tech- innovations from within & outside (industry) for business value delivery

- Developing and managing the product functionalities and be accountable for on-time & quality delivery of new enhancements in Omnichannel space (including coordinating with PO of individual channel)

- Be the go-to knowledge partner & advisor to Omnichannel community in business/markets & local IT SHMs

- Ensure standardization of applications by promoting shared processes, product governance, data harmonization and architectural compliance where possible.

Continuous improvement & optimization :

- Aligning with other functional area leads and regional leads as well as Services & Support and

- Infrastructure teams to ensure consistency in key areas of service and delivery

Skills and Capabilities :

- Salesforce, Marketing Cloud, Customer Data Platform, Customer 360 and associated solutions

- Strong oral and written communication skills

- Self-driven and strong bias for action

- Ability to identify strategic solutions to business problems

- Ability to understand pharma sales/field business process & operations

- Ability to work independently, balance multiple priorities and stakeholders while meeting deadlines

- Good interpersonal skills, analytical and problem-solving skills

Experience Requirements :

- 5+ years' experience in relevant tech (Salesforce marketing Cloud, Veeva, Customer Data Platform & Customer 360)