Application Support Engineer

Roles & Responsibilities

• 1 to 3 years experience and knowledge on Windows Server Administration SQL / PLSQL, Application
• Support, .Net, Java, AWS Cloud, Linux
• Incident handling (P1, P2, P3, P4s).
• Excellent Troubleshooting and analytical skills.
• ITIL certification will be added advantage.
• Good communication and interpersonal skills and ready to work 24*7.
• Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
• Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures.
• Handling escalated issues from customers.
• Performing pre-deployment and deployment activities