Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

Prgx India

Compare

3.4

based on 149 Reviews

Video summary

18 Prgx India Jobs

Support Analyst

PRGX India Pvt Ltd

3.4

based on 149 Reviews

0-3 years

Pune

1 vacancy

Support Analyst

Prgx India

posted 4mon ago

Job Role Insights

Fixed timing

Key skills for the job

Quality Assurance SQL Quality Control Application Support Air Ticketing Problem Solving

+ 7 more

Job Description

PRGX India Pvt Ltd is looking for Support Analyst to join our dynamic team and embark on a rewarding career journey.

A support analyst, also known as a technical support analyst or help desk analyst, is a professional who provides technical assistance and resolves issues for customers or internal users of a product, software, or service
The primary responsibilities of a support analyst typically include:Issue Resolution: Support analysts handle customer or user inquiries and troubleshoot technical issues
They investigate problems reported by users, identify the root cause of the issue, and provide solutions or workarounds to resolve the problem
This may involve remote assistance, phone support, email communication, or using a ticketing system to track and manage support requests
Customer/User Interaction: Support analysts engage in effective and empathetic communication with customers or users
They listen attentively, ask relevant questions to understand the issue, and provide clear instructions or explanations to help users resolve their problems
They maintain a professional and friendly tone throughout the interaction
Technical Expertise: Support analysts possess in-depth knowledge of the product or service they support
They are familiar with the software, hardware, or systems involved and stay updated with the latest features, updates, and known issues
They may collaborate with development or engineering teams to escalate and resolve complex issues
Documentation and Knowledge Base: Support analysts contribute to the creation and maintenance of documentation, knowledge base articles, FAQs, or user guides to help users find answers to common questions or self-resolve issues
They document solutions for common problems to build a knowledge repository for future reference
Escalation and Collaboration: If an issue cannot be resolved at the support analyst level, they escalate it to higher-level support or development teams
They effectively communicate the problem details and provide any relevant information or logs to aid in the escalation process
Support analysts collaborate with other teams to ensure timely and effective resolution of complex issues