Manager-Research Operations, Gurugram

Position Overview

You will provide high quality research operations support to project teams on all Prescient projects involving primary research. As the research operations lead on assigned projects, you will support, guide and advise project leads/teams across all stages of the project, from initial receipt of the RFP to final project completion and budget reconciliation, enabling those teams to deliver high quality primary market research as effectively and efficiently as possible, whilst maintaining full compliance with all legal, industry and client specific policies, guidelines and contracts. You will also be responsible for managing the relationships with some of our key MR suppliers, including regularly soliciting feedback from project teams and using this to optimise our research.

To learn more, please visit us at: www.prescienthg.com.

Example Responsibilities

The following are example responsibilities of this position and are, as such, not meant to be exhaustive, nor convey every responsibility that may vary over time, without changing the essence of this position:

• Proposal Development: Support teams developing pitches/proposals for projects with a primary research component. Provide guidance on the feasibility of the primary research approach (methodology, sample, timing and any ccompliance considerations). Source quotes from suitable MR supplier(s) and complete costing templates in accordance with agreed scope using the costing principles, including where required client costing spreadsheet
• Research Set-up: Attend and actively contribute to project set up meetings. Identify and commission the most appropriate MR suppliers for projects and manage project briefing and onboarding processes. Ensure our internal team (including freelancers) and external partners have the appropriate training and certification
• Research Operations Support: In collaboration with the project team, manage all aspects of the fieldwork, including recruitment; management and co-ordination of translations, interview homework and transcriptions; set up of any central locations or external venues; all interview logistics and honoraria management
• Quality Control: Oversee quality control on all recruitment, external moderation, transcribers, and other MR suppliers
• Continuous Improvement: Proactively identify any potential challenges associated with research delivery, and where possible develop solutions to effectively manage them. Contribute to selected research operations related initiatives designed to enhance the effectiveness and/or efficiency of our primary research delivery, including reviewing best practice, designing new processes, and delivering internal team training sessions
• Compliance: Oversee and manage compliance on projects, including co-ordination of the adverse event (AE) process and compliance quality control in line with our SOPs and client specific process and policies. Ensure timely and compliant adverse event financial reconciliations upon project completion
• Internal Communication: Collaborate with members of own team and other Prescient business teams to ensure effective research delivery
• Subject Matter Expertise: Develop subject matter expertise in the assigned therapeutic area or other area. Keep abreast of any changes to the policies and guidelines issued by MR industry bodies such as BHBIA/EphMRA, including reviewing best practice, and keep the internal team updated on these
• Team Management: Provide daily management and co-ordination of the relationships with all translators, transcribers, central locations, and external moderators, including regularly soliciting feedback from project teams and using this to optimise how we work with these suppliers
• Line Management: Where assigned, hire, develop, and retain diverse talent on your team

Education, Experience, Knowledge & Other Skills

The following criteria outline the minimum hiring criteria for this position, unless otherwise stipulated below as preferred,” or “a plus.”

• Graduate or advanced degree in life sciences, data sciences, business, or a related discipline is preferred, with 6 or more years’ relevant experience, which may include pharma consulting, pharma business intelligence, working with drug/indication databases, pharma data analytics, etc.
• A mix of industry and consulting experience is a plus
• People management (direct reports) experience is preferred
• Advanced knowledge of our business and the fundamental practices, principles, and tools used in management consulting, as evidenced by increasing independence in completing assigned work
• Sound knowledge of our clients and their needs and objectives, as evidenced by increased speed and accuracy in delivering assigned work and the ability to suggest value-added opportunities
• Strong knowledge of our competitors, our differentiators, and value proposition
• Customer & Quality Centricity: demonstrable client-centric and quality-oriented mindset and approach with a high level of attention-to-detail
• Communication: strong communication skills, both written and verbal. Understands varying cross-functional roles and responsibilities and adapts communications accordingly. Communicates technical information in a manner that others can assimilate. Able to develop and deliver strategic communications for own function in a manner that conveys a compelling business case, aligns others, and gets people moving in the right direction
• Presentation Skills: demonstrated ability to deliver influential and impactful presentations, both written and verbal
• Collaboration: strong collaboration skills and proven ability to work well within teams. Knows how to identify and leverage diversity within teams. Recognised as a strong team player. Proactively manages differing perspectives and approaches to ensure optimal team collaboration
• Team Management: proven abilities to manage the work of other team members and effectively coach others on deliverable quality and timelines, performance, productivity, engagement, and capability development
• Project Management, Time Management & Organisation: demonstrated ability to effectively represent own function in cross-functional projects and teams. Recognises shifts in priorities and other changes that impact work and adjusts accordingly. Able to take on stretch assignments and complete these to the standards expected
• Influencing & Stakeholder Management: demonstrated ability to influence without authority and effectively manage routine interactions and communications with stakeholders. Proactively plans stakeholder interactions and communications into process and approach. Proven track record of strong stakeholder relationships, as evidenced through stakeholder feedback
• Industry Knowledge: maintains a strong and current understanding of evolutions in own function and our industry. Able to incorporate more future-facing considerations into ideas and planning
• Achieving Results: strong track record of consistent performance and high-quality work over multiple years. Proven abilities to navigate well through change and ambiguity

We are committed to doing our part in the broader communities in which we work and live. As such, all employees will play their part in supporting our broader business mission, vision, purpose and the Prescient brand as well as our commitment toward optimising the social and environmental elements of our communities. We will support these efforts by ensuring regular communications, periodic trainings, volunteering, and other relevant activities. People managers will play a particularly active role in this by assuming responsibilities for certain social and environmental activities that we support as an overall organisation.

We are an equal opportunity employer and fully comply with applicable legislation in all the geographies in which we operate. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, colour, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable national, federal, state, or local laws.