Hiring For Back Office Executive with Amadeus Ticketing Experience

job Summary

We are seeking a detail-oriented and experienced Back Office Executive with expertise in Amadeus ticketing (Re-issuance / refunds) to support our travel operations. The ideal candidate will manage ticketing, reservations, and administrative functions to ensure seamless travel services.

Minimum eligibility criteria:-

1. Minimum 1 year experience in Back office
2. Amadeus (Cryptic) Refunds / re-issue

Key Responsibilities

1. Amadeus Ticketing

• Issue, reissue, and Processing refund for the tickets using the Amadeus GDS system.
• Handle fare calculations, refunds, and exchanges.
• Resolve ticketing discrepancies and process amendments.

1. Reservations Management

• Manage flight bookings and maintain accurate records of passengers itineraries.
•     Assist in seat assignments, meal preferences, and special requests.

1. Administrative Support

• Generate daily, weekly, and monthly reports on ticketing.
•     Coordinate with the front office and other departments for smooth operations.

1. Customer Support

•    Address passenger inquiries related to bookings, fares, and ticket changes.
•    Provide timely updates on flight schedules, delays, or cancellations.

1. Compliance

•    Ensure adherence to airline and company policies, including ticketing rules and regulations.

Qualifications and Skills

• Experience: Minimum 1 year of experience in ticketing and back-office operations using the Amadeus GDS.
• Education: Diploma or degree in travel and tourism, or a related field (preferred).
• Technical Skills: Proficiency in Amadeus GDS and MS Office Suite.
• Key Competencies:
• Strong attention to detail and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure in a fast-paced environment.