TECHNICAL SUPPORT EXECUTIVE

Receives, evaluates, and prioritizes incoming telephone, email and in person requests for assistance from users experiencing problems with Hardware, Software, Networking and Computer related technologies. Resolves simple and basic support issues Transfers unresolved issues to second tier technical support as per escalation matrix Documents and tracks occurrences in a Customer Relationship Management Software Works under minimal supervision on complex projects and may assist less experienced peers Qualifications Graduate/ Post Graduate in Computer Science/ Information Technology Freshers may also apply. Preference will be given to candidates with experience in related field.