Team Lead IT Infra

Team Lead IT Infra

We are seeking an experienced and highly motivated IT Support Specialist to join our team. The ideal candidate will have a strong background in Active Directory (AD) account creation, Windows and Linux installations, Firewall, switches and network troubleshooting. assisting with system setups, resolving technical issues, and supporting network-related problems within the organization.

• Windows and Linux Installation:
  • Install, configure, and troubleshoot Windows and Linux operating systems.
  • Perform system updates, patch management, and software installation on both OS platforms.
  • Support users with OS-specific issues and provide guidance on best practices for system use.
• Active Directory Management:
  • Create, modify, and disable user accounts in Active Directory (AD).
  • Manage and assign permissions, group policies, and access rights.
• Network Troubleshooting:
  • Diagnose and resolve network connectivity issues, including LAN/WAN, VPN, and Wi-Fi.
  • Work with network tools (e.g., ping, traceroute, nslookup) to identify and address network performance issues.
• User Support and IT Service Desk :

• Sophos Firewall Management and Maintenance:
  • Configure, manage, and monitor Sophos Firewall for network security and protection.
  • Perform routine firewall updates, rule configuration, and ensure compliance with security protocols.
  • Troubleshoot and resolve firewall-related issues, ensuring uninterrupted secure access.
  • Analyze traffic logs and security events to detect vulnerabilities and security risks.

• 5+ years of working experience in the IT infra field.
• Ability to work in a fast-paced environment where continuous innovation is desired.
• Provide technical support to internal users on hardware, software, and network-related issues.
• Assist in troubleshooting and resolving end-user issues in a timely and efficient manner.
• Document solutions and issues in the service desk system.
• Maintain accurate documentation of system configurations, network diagrams, and issue resolutions.

• Professional and personal development
• Opportunities to progress within a dynamic team.
• Close and collaborative colleagues

• We never give up and are determined to be the best at what we do.

• We value and respect our clients, their players, and our team members, promoting professionalism, integrity and fairness without compromise.

• We take ownership of our work and consistently deliver in a reliable manner; always providing the highest level of quality.