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Senior Software Engineer II ( Contact Center )
Porch
posted 1mon ago
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Job Description
We are seeking a highly skilled and experienced Senior Software Engineer to join our team in India. The ideal candidate will have a strong background in software development, a passion for solving complex problems, ideally supporting call center applications.
What You ll Do As A Senior Software Engineer
- Design and Development: Lead the design, development, and implementation of high-quality software solutions and communicating technical decisions through design documentation across two or three software teams
- Technical Leadership: Provide technical guidance and mentorship to junior engineers, ensuring best practices in software development.
- Code Review: Conduct code reviews to maintain code quality and consistency.
- Collaboration: Work closely with cross-functional teams including product managers, designers, and QA engineers to deliver robust software solutions and deliver critical features supporting our contact center applications and related technologies.
- Problem Solving: Analyze and resolve complex technical issues in a timely manner.
- Documentation: Create and maintain comprehensive technical documentation.
- Innovation: Stay updated with the latest industry trends and technologies to ensure our solutions remain cutting-edge.
- Agile Practices: Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.
What You Will Bring As A Senior Software Engineer
- Bachelors or masters degree in computer science, engineering, or a related field ( or four years of equivalent work experience)
- Experience: 8+ years of software development experience, with at least 2 years in a senior or lead role.
- Technical experience:
- Experience with JavaScript and its frameworks (React, Vue, Angular, etc.)
- Proficiency with SQL, preferably PostgreSQL
- Production JVM language experience, preferably Scala
- PostgreSQL expertise
- Development Tools: Experience with development tools such as Git, Jenkins, Docker, etc.
- Cloud Platforms: Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) is a plus.
- Database Management / CRM: Experience with relational and non-relational databases.
- Working knowledge of commercial CRM systems and integrations.
- Excellent communication skills, problem-solving abilities, and a collaborative mindset.
- Continuous Delivery and Integration experience.
- Experience with test-driven development (TDD) and automated testing frameworks.
- Experience working with real time systems with hundreds of concurrent users, preferably call center applications
- Proficiency with version control systems.
- Production Kubernetes experience.
- Proven experience working with US based business teams.
- Excellent written and communication skills, both English and Hindi.
- Ability to work within core US business hours / time zone expectations - Eastern Standard Time (EST) overlap
- Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
The application window for this position is anticipated to close in 2 weeks (10 business days) from Sep 12, 2024 . Please know this may change based on business and interviewing needs.
Employment Type: Full Time, Permanent
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