Lead - Change Management

1. Process re-engineering:

• Implement Digital & non digital interventions to build operational efficiencies
• Implementation experience for digital capabilities eAgreements, NACH, API based verifications, App based disbursement process, digital disbursements, RPAs, OCRs etc.
• Collaborate with inter & intra units like Credit, Sales, Banking, Loan servicing, Customer Service etc. to process optimization and efficiency improvements
• Provide Cost Benefits for Operational processes through automation

2. Product go-live Project Manager:

• Lead development and operationalization of new products
• Experience in managing multiple LOS & LMS Salesforce, Finnone, Lentra & Pennant
• Indepth knowledge about Digital loans, Consumer loans, Digital secured & unsecured loans
• Track, monitor & ensure timely go-live of new products

• 3. Payments & repayments:
• Build network for 24X7 disbursement of loans
• Create re-payment hub for organization
• Build digital payment stack UPI payments, Payment gateways, Dynamic QRs etc
• Monitor performance of digital payment channels
• Manage vendors providing these services

4. Operations analytics:

• Should be able to collate, extract & modify data from different sources
• Build visualizations for different types of data, publish dashboards & build professional presentations
• Identify key performance indicators (KPIs) and metrics for tracking operational performance.

5. Create futuristic Operations:

• Identify suit of innovative solution to increase Operation efficiencies
• Implement innovative solutions
• Build culture of learning & innovation

Desired Profile :

Must have attributes

• Part Operations COE group/ Process reengineering teams/ Product Managers
• Experience of Consumer Durable Loans, Gold Loans, Insurance Ops
• Experienced in handling multiple cross functional projects

Required attributes :

• Master/ Bachelors degree in finance, business, analytics or related field
• Strong NBFC experience/Banking experience
• Knowledge of Regulatory and Compliance framework for Banking/NBFCs
• Proficiency in data analytics tools, data visualization and database management
• Strong strategic thinking, decision-making, and analytical abilities.
• Exceptional leadership and team management skills
• Excellent communication and interpersonal skills