Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.
Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.
Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners.
About the Role:-
As a Senior Product Manager of Healthcare at Plum, you will own the product vision,
strategy, and execution of our healthcare business. Your role will be crucial in transforming
how users interact with healthcare products, making them more accessible, intuitive, and
effective. Youll drive product innovation while maintaining the deep sense of empathy and
care thats central to our healthcare solutions.
Key Responsibilities:-
1. Strategic Leadership:-
Own and drive the strategic product roadmap for Plums healthcare offerings, aligning product investments with business goals and user needs
Develop and implement key product processes that balance innovation with reliability in healthcare delivery
Lead and mentor a team of product managers, fostering a culture of high performance and customer-centricity
2. Product Development & Innovation:-
Partner with customers, healthcare providers, and stakeholders to understand explicit and latent needs in the healthcare space
Collaborate closely with High-Performing Engineering teams to build scalable healthcare products that meet stringent quality and compliance requirements
Drive product discovery through user research, usability studies, and data-driven experiments
Author and review Product Requirement Documents (PRDs) for complex healthcare features
Make critical decisions across multiple domains from healthcare regulations to user experience that help your team move forward efficiently
3. Process Excellence:-
Establish robust frameworks for measuring product success and impact on healthcare outcomes
Develop and implement processes for effective performance management and reporting
Identify highest-value opportunities to increase productivity while maintaining healthcare quality standards
Balance the trade-offs between perfect healthcare solutions and fast iteration
Requirements:-
1. Experience & Skills:-
5+ years of product management experience, with at least 2 years in healthcare technology
Proven track record of leading and mentoring product teams in complex domains
Strong understanding of healthcare industry dynamics, regulations, and user needs
Excellence in stakeholder management and cross-functional leadership
Deep analytical skills for testing product hypotheses and generating actionable insights
Experience in building and scaling healthcare products with demonstrated commercial success
2. Technical & Domain Knowledge:-
Strong grasp of healthcare technology trends and digital healthcare solutions
Understanding of healthcare compliance requirements (e.g., HIPAA)
Experience with healthcare data analytics and outcomes measurement
Ability to translate complex healthcare concepts into simple, user-friendly solutions
3. Leadership & Communication:-
Exceptional communication skills with the ability to influence senior stakeholders
Experience in leading through influence across multiple teams
Strong project and program management capabilities
Track record of making difficult trade-off decisions in complex healthcare scenarios
Success Metrics:-
1. Product Impact:-
Growth in user base and engagement across healthcare products
Improvement in key healthcare metrics
Customer satisfaction scores and Net Promoter Score (NPS)
Successful launch of new healthcare features and products
2. Business Outcomes:-
Commercial success of healthcare products (revenue growth, market share)
Customer retention and expansion metrics
3. Team Excellence:-
Product team velocity and delivery predictability
Quality of product specifications and documentation
Team growth and development metrics
Cross-functional team satisfaction scores
Additional Information:-
Prior experience in digital health startups or healthcare technology companies is a plus
Deep understanding of user experience principles in healthcare contexts
Experience with agile methodologies and lean product development