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3 Platinum One Jobs
Customer Service Executive
1-6 years
₹ 1.1 - 3.6L/yr (AmbitionBox estimate)
Thane, Pune
1 vacancy
Customer Service Executive
Platinum One
posted 1y ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Respond to customer inquiries via phone, email, or live chat in a timely and professional manner
- Resolve customer complaints and issues, and escalate to higher-level management as necessary
- Record customer interactions and transactions in a customer service database
- Maintain a thorough knowledge of the company's products, services, and processes
- Provide customers with information about product features, pricing, and availability
- Cross-sell and upsell products and services to meet customer needs and increase sales
- Process customer orders, returns, and exchanges in a timely and efficient manner
- Follow up with customers to ensure their needs have been met and to resolve any outstanding issues
Employment Type: Full Time, Permanent
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What people at Platinum One are saying
Rating based on 18 Customer Service Executive
reviews
Anonymous · Customer Success, Service & Operations
in Thane
Located in wagle estate ashar it park convenient location and referal bonus is good 7k per person in thane office
Remove from ojt and keep few people even though they are on 0 and partiality doing quality manager is giving fake promises and remove in ojt without reason and salary put on hold just for few sick leaves or lop and salari very loww and hr taking interview s very rude and no proper employee feedback and hr only do timepas sessions so..Read More
- Salary - Bad
Customer Service Executive salary at Platinum One
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