Infrastructure Support Engineer

Job Description:

• Designing and implementing: Designing and deploying infrastructure blueprints based

on business needs. They also design and implement network infrastructures.

• Monitoring and maintaining: Monitoring system performance and capacity, and

providing status reports. They also perform data backup, disaster recovery backup, and

data migration.

• Troubleshooting: Troubleshooting and resolving complex issues related to infrastructure

engineering and operations. They also diagnose and analyze fault problems.

• Analysing and reporting: Analysing reports to identify trends and opportunities for

process and technology enhancements.

• Providing recommendations: Developing and presenting recommendations and options

to leadership.

• Managing projects: Overseeing programs and projects, and leading infrastructure

specialist teams.

• Staying up to date: Staying updated with the latest industry trends and technologies.

Preferred Qualifications:

• Certifications such as CCNA, CompTIA Network+, AWS Certified Solutions Architect, or ITIL.
• Experience with automation tools (e.g., Ansible, Terraform).
• Knowledge of monitoring tools like Nagios, Zabbix, or Splunk.
• Bachelor's degree in Computer Science, IT, or a related field.
• Proven experience in IT infrastructure support or a similar role.
• Good understanding of information security and privacy principles related to organizational and confidential data, including data classification, masking, retention, destruction, and access control.
• Awareness of relevant regulatory requirements and the ability to apply basic security controls are a plus