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based on 12 Reviews

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Platform Analyst III - Cyber Security

UST

based on 12 Reviews

3-5 years

Hyderabad / Secunderabad

1 vacancy

Platform Analyst III - Cyber Security

Piktorlabs

posted 1mon ago

Flexible timing

Key skills for the job

+ 1 more

Conduct Health checks for a single or multiple platform types following guidance and escalating issues observed escalating to a senior team member for review to ensure proper visibility of issues before they become incidents.
Assist with service requests for platform types such as access requests as well as more targeted requests for specific modules on platform such as dashboard creation and query support. Investigation of larger issues supporting internal and external stakeholders.
Provide assistance with maintenance activities to help with improving the understanding of architecture of supported platforms. Build a self awareness proficiency for supported toolsets.
Generate relevant reporting as required for platforms being supported on a regular basis to help meet internal and external reporting requirements.
Follow relevant in-life processes tracking any escalation pipelines and pathways required to ensure consistency of applications provided to the customer.
Provide support and guidance to more junior members of the team assisting with their development.

Measures of Outcomes:

Percent of adherence to processes and methodologiesa.Percent of adherence to SLAs for in life ticketing processesb.Percent of adherence to workflows and the completeness of audit trails for any activities
Productivity score maintaineda.Number of issues identified early in pinpoint problems with delivering tasks or workload.b.Number of issues with effective evidence provided for escalations during triage.
Number of relevant change documentation reviewed on a regular basis; ensuring processes remain relevant for the broader team.
Number of relevant skill related training and development activities undertaken; evidenced by certification.

Outputs Expected:

Platform Health Monitoring:

Support Service Requests and first level Incident support as well as assisting Junior Members.
Proactive identification of issues
with behavioural analysis/patterns identified
with suggestions for resolutions.
Conduct daily and regular occurring service tasks with minimal supervision to ensure daily operation of the platform supported.

Technical Expertise:

Develop and demonstrate comprehension and experience in a specific SIEM or EDR platform
Using technology
identify and be able to implement technical solutions to issues with queries/rules/dashboards/data feeds

Customer Focus:

Skill Examples:

Good communication skills
Ability to be prepared to undertake background check/validation to ensure integrity.
Aptitude in working with a/multiple SIEM or EDR technologies unsupervised.
Capable in working as part of a shift
Ability to share knowledge with peers and juniors
Ability to work with querying data and the role of a SIEM/EDR
Ability to demonstrate analytical skills working across multiple technologies and customers.

Knowledge Examples:

Knowledge Examples

Good communication skills
Ability to be prepared to undertake background check/validation to ensure integrity.
Aptitude in working with a/multiple SIEM or EDR technologies unsupervised.
Capable in working as part of a shift
Ability to share knowledge with peers and juniors
Ability to work with querying data and the role of a SIEM/EDR
Ability to demonstrate analytical skills working across multiple technologies and customers

Employment Type: Full Time, Permanent

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