Developer III

Role: ServiceNow Developer (Enterprise Solutions)

Experience: 3 to 5 Years

Location: Pune / Bangalore / Chennai / Hyderabad / Trivandrum/ Kochi / Noida

Must Have Skills:

Job Summary:
We are seeking a ServiceNow Developer with 3+ years of experience in designing and developing ServiceNow solutions. The ideal candidate should have hands-on experience in ServiceNow development, scripting, workflows, and integrations. This role involves working closely with senior developers and architects to enhance the ServiceNow platform while ensuring best practices and performance optimization.

Must-Have Skills:

• 3+ years of hands-on experience in ServiceNow development.
• Strong understanding of ServiceNow architecture and best practices.
• Proficiency in ServiceNow Scripting (JavaScript, Glide APIs, Business Rules, Script Includes, etc. ).
• Experience with configuring Workflows, Flow Designer, UI Actions, and Notifications.
• Hands-on experience with Service Catalog, Service Portal, and Forms Customization.
• Experience in designing and developing REST/SOAP API integrations with third-party tools.
• Familiarity with Application Scope, Update Sets, and Deployment Strategies.

Good-to-Have Skills:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL v4 Foundation Certification.
• Experience with Integration Hub, MID Server, and Web Services.
• Knowledge of Agile methodologies and ITIL guidelines.
• Strong analytical and problem-solving skills.

Roles and Responsibilities:

ServiceNow Development & Customization:

• Develop, configure, and customize ServiceNow applications based on business requirements.
• Implement client scripts, business rules, UI policies, script includes, workflows, and flow designer.
• Create and maintain Service Catalog items, Record Producers, and Request Workflows.
• Work on ServiceNow Forms, Tables, ACLs, UI Actions, and UI Macros to enhance platform usability.
• Support and maintain Service Portal customization using HTML, CSS, JavaScript, and AngularJS.

Integrations & Automation:

• Develop and support REST and SOAP API integrations with third-party applications.
• Implement Integration Hub, MID Server, and Web Services for external system communication.
• Automate business processes using Flow Designer, Workflows, and Scheduled Jobs.

ITSM & CMDB Management:

• Configure and maintain core ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
• Support Configuration Management Database (CMDB) activities, including CI data quality and relationships.

Performance Optimization & Troubleshooting:

• Optimize ServiceNow application performance by identifying and resolving issues.
• Debug, test, and troubleshoot ServiceNow scripts and configurations.

Collaboration & Best Practices:

• Work closely with business analysts, testers, and stakeholders to gather and analyze requirements.
• Follow ServiceNow best practices, ITIL guidelines, and Agile methodologies for development.
• Participate in code reviews, documentation, and knowledge-sharing sessions.

This role offers an exciting opportunity to work with cutting-edge technologies and contribute to the ongoing development and optimization of the ServiceNow platform.