Associate III - Technical Writer

Develop playbooks for security events. Coordinate with the Security Operation Center and provide quality integrations with third-party systems. Enhance the integration between the workflow engine and the web platform across all customers. Create automation scenarios for investigation and response to cyber threats in various domains. Develop new integrations using relevant technology. Support and troubleshoot solutions. Support the CI process. Validate and test all Playbooks in terms of content (Not regular QA).

Outcomes:

1. To introduce the most effective automation solution in the market and bring benefit to our customer at the same time reduce the MTTR and the human resources in the SOC.
2. To explore and be up to date on relevant app and follow the standards and best practices.
3. Develop optimized code and follow the development methodology.
4. Lead and guide internal playbooks developers.
5. Create the best practices of CyberProof s way to write playbooks (PB skeleton definitions logs monitoring input schemas content testing response standards etc. . )
6. Guide A1 and A2 Associates in the team to perform their responsibilities

Measures of Outcomes:

1. Success in executing workflow according to the work plan
2. Responding to customers / SOC / Product / R&D / Support according to the timeline by the TAMsac
3. Supporting the CI and create tools for the development process.
4. Support customer and SOC issues in production
5. Successful new technology adoption
6. Courses completed

Outputs Expected:

Research and developing:

1. Research -Relevant apps new features
2. Playbooks development - Design and write the playbook according to the design needs

Support:

1. Support the CI and create tools for the development process.
2. Support customer and SOC issues in production
3. Support the team for all related technical issues

Troubleshooting & Creation :

1. Create unit test and playbook test workflows
2. Create technical documentation for playbooks
3. Troubleshoot
   Debug and update in VSCODE

Other Responsibilities:

1. Sync with CDC and UCA R&D teams
2. Meet with product team and SOC users for priority decisions.
3. Integrate software components and third-party programs
4. Make sure team deliverables aligned with his confer standard.
5. Manage internal developers tasks and reflect the status to his managers

Skill Examples:

1. Python development.
2. VSCODE and LogicApp / Azure Functions debugging process.
3. Ability to explore Azure new features and Logic App / Functions
4. Ability to code control using Jira Git Bitbucket etc
5. Ability to prepare schedules based on estimates
6. Ability to set goals and provide feedback to team members
7. Excellent documentation and communication skills

Knowledge Examples:

Knowledge Examples

1. Agile (Kanban) methodology.
2. Knowledge in Cyber Security
3. Knowledge in Azure and cloud native approach.
4. Azure cloud environment (Azure Logic Apps/ Azure Functions)
5. Excellent understanding of open API and Rest API principles.

Responsibilities Work closely with the Senior Technical Writer to create an effective and impactful: Technical documentation, User manuals/guidelines, Brochures, Documentation packs, And similar. Actively engage with relevant stakeholders and teams to understand projects and their impact. Gather information from subject matter experts to create accurate, accessible, and engaging content to brand and communication guidelines. Create reusable, easy to maintain templates across a range of documentation and content types, including intranet portals, product catalogues, and presentations. Knowledge, Qualifications & Experience Required skills and qualifications: Must: Minimum of 3 years of proven experience as technical writer in a technology or software development environment. Must: Excellent spoken and written English with a keen eye for detail. Must: Good knowledge of the technical writing standards and rules. Must: Rapidly grasp complex processes and translate them into accurate and simple content. Minimum of 5 years of experience in the IT industry. Functional understanding of designing and writing for neurodiverse audiences. A flexible, enthusiastic, and accessible team member, calm under pressure, keen to share knowledge, introduce ideas, and assist the team when needed. Good to have skillsets: Use of a project and task management tool such as JIRA or Monday. com. Use of the ServiceNow Knowledge Management system. Understanding of process and workflow optimisation. A certification in technical writing. Functional understanding of CSS and HTML, and a development language such as JavaScript. Functional understanding of project, software, UI/UX, and documentation development lifecycles. Strong project, prioritisation, and stakeholder management across concurrent projects.