Specialist I - Cloud Infrastructure Services

1. Define the strategy on data management
   policy management and data retention management. Support definition of the IT strategy for the function s relevant scope and be accountable for ensuring the strategy is tracked
   benchmarked and updated for the area owned.

Process Adherence:

1. Thorough understanding of organization and customer defined process.
2. Suggest process improvements and CSI ideas.
3. Adhere to organization s policies and business conduct.

Process/efficiency Improvement:

1. Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions.
2. Take accountability for overall productivity efforts within the function
   including coordination of function specific tasks and close collaboration with Finance.

Process Implementation:

1. Coordinate and monitor IT process implementation within the function

Compliance:

1. Support information governance activities and audit preparations within the function.
2. Act as a function SPOC for IT audits in local sites (incl. preparation
   interface to local organization
   mitigation of findings
   etc. )
3. Work closely with ISRM (Information Security Risk Management).
4. Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description.
5. Coordination Support for CSI across all services in CIS and beyond.

Training:

1. On time completion of all mandatory training requirements of organization and customer.
2. Provide On floor training and one to one mentorship for new joiners.
3. Complete certification of respective career paths.

Performance Management:

1. Update FAST Goals in NorthStar
   track
   report and seek continues feedback from peers and manager.
2. Set goals for team members and mentees and provide feedback.
3. Assist new team members to understand the customer environment
   day-to-day operations and people management
   for example roster
   transport and leaves.
4. Prepare weekly/Monthly/Quarterly governance review slides.

Skill Examples:

1. 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Servera. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc. c. Skills in managing high availability solutions like failover clustering Vmware clustering etc. 6) Storage and Back upa. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management. b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage & backup commissioning and de-commissioning replication setup and management. d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements. f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team. 7) Clouda. Skilled in any one of the cloud technologies - AWS Azure GCP. 8) Toolsa. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoringa. Skills in monitoring of infrastructure and application components10) Databasea. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained. c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on. e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa. 11) Quality Analysis:a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations

Knowledge Examples:

1) Good understanding of customer infrastructure and related CIs.

1. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage and Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills

Site Reliability Engineer Description: UST is looking for an SRE (Site Reliability Engineer) to work with one of the leading financial services organizations in the US. The ideal candidate must possess strong background on DevOps in a cloud (AWS) environment. The candidate must possess excellent leadership skills, written and verbal communication skills with the ability to collaborate effectively with domain experts and technical experts in the team. Responsibilities: As an SRE, you will Continuously refine AWS deployment practices for improved reliability, repeatability and security. Create plans, collaborate with other DevOps team members, and coordinate with development and business teams. Write code and scripts to automate provisioning of AWS services and to configure services, using tools and languages including AWS CLI / API, Terraform, Chef Configure build pipelines to support automated testing and deployments using tools including Jenkins, AWS Code Deploy. Clearly document and diagram deployment-specific aspects of architectures and environments, working closely with Software Engineers, Software Engineers in Test, and others in DevOps. Troubleshoot issues in production and other environments, applying debugging and problem-solving techniques (e. g. log analysis) , working closely with Development, Quality Engineering teams. Promote a DevOps culture, including building relationships with other technical and business teams. Requirements: 5+ years of experience in DevOps roles, AWS Administrator and Automation Experience. Must have Working, hands-on experience in Kubernetes and AWS EKS Extensive experience in building / maintaining / enhancing CI/CD Pipelines Familiarity with application developed using Java/Spring/Spring Boot stack Strong preference and capability to automate repetitive tasks Thorough understanding of modern systems architectures, including load-balancing, queueing, caching, microservices, etc. Experience in IaC tool such as Terraform, Chef Experience in build / deploy tool such as Jenkins, Jenkins Pipeline AWS administration experience including provisioning EC2 instances, Elastic Beanstalk, Lambda functions, RDS databases, S3 storage, IAM security, ECS containers, CloudWatch metrics & logs Experience developing and / or deploying Docker Containers on ECS or Kubernetes Familiarity with SQL, using RDS-PostgreSQL or other DBMS Experience with log aggregation using ELK stack (Elasticsearch-Log Stash-Kibana) Fluency in at least one programming/Scripting language You will hold an edge if you are an AWS Certified DevOps Engineer Experience in working with Agile Teams.