TAC Support Engineer (India)

We are looking for a talented TAC Support Engineer to join our team in India. In this role you will support our customers by providing technical expertise to support their utilization of Picus solutions. This includes technical support to the customer and/or products they engage with on the Picus platform. These engaging products can include any security device such as AV, Firewall, WAF, IPS, DLP, as well as products like SIEM, EDR, and XDR.

As a TAC Engineer at Picus you will become the trusted advisor to our customers and will take a proactive approach to learn and understand their environment to provide the finest technical solutions to strengthen their cyber resilience.

• Analyze problems, solve the unsolvable, troubleshoot and formulate solutions to resolve customer issues with minimal supervision
• Use your exceptional product knowledge to research and identify improvements for our pioneering platform
• Take ownership of issues and drive them to resolution
• Develop creative solutions to problems and prove them out in a lab environment
• Work with Product Development and Product Management to ensure products are implemented in ways that meet customer requirements
• Participate in knowledge-sharing via documentation creation, training, and mentoring.
• Operational management and gate point for new releases
• Identify the potential pattern of issues observed in the field and take the lead in documenting, reporting, and tracking these issues to resolution
• Help guide the customer through the process of familiarizing themselves with the Picus software
• Work with security technologies, including NG Firewalls, IPS, WAF, EDR, DLP, and SIEM solutions, to assess each cybersecurity technology s responses to Picus Products
• Regularly contribute to technical documentation

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