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103 PhonePe Jobs in Bangalore / Bengaluru

Advisor, Service Recovery Reds

0-2 years

Bangalore / Bengaluru

1 vacancy

Advisor, Service Recovery Reds

PhonePe

posted 8hr ago

Job Description

We are looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
 
Responsibilities:
  • Act with integrity & think customer-first in every interaction
  • Handle basic PhonePe account and transaction related queries
  • Ability to flex between phone & data channels
  • Follow specified process guidelines to bring about resolution
  • Build customer trust through their interaction
  • Ability to meet hourly & daily productivity goals
  • Leverage internal processes and resources to drive resolution
  • Escalate appropriately taking support from relevant teams to resolve customer issues
  • Recommend process improvements
  • Engage & Educate customers so they re able to leverage PhonePe to the fullest
Ideal candidate should :
  • Have excellent written and verbal communications
  • Have good learnability
  • Be an active listener and deal well with objection
  • Have strong customer orientation and ability to adapt/respond to different scenarios
  • Be a team player, flexible and open to feedback
  • Ability to multitask, prioritise, and manage time effectively
  • Should be able to speak in English and Hindi
  • Graduation (10+2+3) is Mandatory
  • 0 - 2 years of work experience in a customer facing role
  • Multilingual skills (spoken + written) in South Indian languages are preferred
Other Benefits:
  • Your lunch is on us
  • 5 day working week (2 rotational week off)

Employment Type: Full Time, Permanent

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What people at PhonePe are saying

What PhonePe employees are saying about work life

based on 2.3k employees
53%
61%
62%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

PhonePe Benefits

Health Insurance
Job Training
Team Outings
Soft Skill Training
Work From Home
Free Transport +6 more
View more benefits

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PhonePe Mumbai Office Location

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Mumbai Office
Unit No.001, Ground Floor, Boston House, Suren Road, Off. Andheri-Kurla Road, Andheri(East) Mumbai
400093

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