Senior Manager - App Onboarding - Indus Appstore

Key Responsibilities:

Strategic Planning and Execution:
Develop and execute strategic initiatives to improve product operations efficiency and effectiveness.
Align product operations strategies with company goals and ensure consistent execution across teams.
Develop a comprehensive onboarding process for partners and merchants (developers) that aligns with legal and compliance standards

Leadership and Team Management:
Provide leadership and develop, mentor a team of product operations professionals.
Foster a culture of continuous improvement and professional development within the team.
Develop vision and goals for the team and execution plans for achieving those.
Document and develop training plans along with SOPs for skill development and auditing processes.

Process Improvement:
Identify, design, and implement processes for improvements to streamline product development, operations scale and delivery.
Utilize methods and best practices to eliminate redundancy and inefficiencies to improve Quality & enhance productivity.
Develop, Monitor and improve on the effectiveness of process changes and continuously realign the product operations functioning.

Cross-Functional Collaboration:
Serve as a key liaison between product management, legal, compliance, engineering, marketing, sales, and customer support.
Stakeholder management and effective communication and collaboration to ensure alignment and successful product launches.
Participate in cross-functional meetings and workshops to drive consensus and resolve issues as representative of the Product Operations function.

Data-Driven Decision Making:
Oversee the collection, analysis, and interpretation of product performance data.

Work with analytics to develop dashboards and reports to provide actionable insights to make decision making for Product Operations function.
Make data based actionable and priority chart for product teams.

• bachelors degree in business, Engineering, Computer Science, or a related field.
• masters degree preferred.
• 10+ years of experience in product operations, product management, or a related role, with at least 4 years in a senior position leading the function.
• Proven experience in leading and managing cross-functional teams.
• Strong project management skills with expertise in project management methodologies.
• Excellent analytical, problem-solving, and decision-making abilities.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency with data analysis and tools to manage data (eg, Excel).
• Experience with project and product lifecycle management tools (eg, Jira, Zoho) is a plus.
• Ability to thrive in a fast-paced, dynamic environment and manage priorities.

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• we'llness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy