The Proactive / Connectivity Expert will be the Engineering specialist for his respective modality such as US HPM
Must demonstrate technical competency for remote support.
He / She will remain updated abreast with the latest technological developments of the modality in the market and appraise the organization with such developments & related competitive information.
He / She will be the nodal point for the technical issues faced in zone for their respective modality.
RSN or other available remote tools & suggestions to field team
Alert handling, Pro-active monitoring.
You're the right fit if:
KPI s - Deep knowledge for all delivery KPI s and ensure performance within target Call Analysis.
Technical analysis for identifying any failure pattern & timely brainstorming for same.
Remote Diagnostics - must have capability to prepare repair plan based on log analysis.