Senior Technical writer

Phenom Intro:

Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

What You ll Do:

Tracking and finalizing release package material

Cross-team collaboration: Collaborating with product marketing and customer success leaders on best practices for delivering release content

Generate knowledge base articles to cover release items and any gaps in product information

Assist in the maintenance and scaling of our knowledge ecosystem as it pertains to internal and external stakeholders.

Creating an infrastructure for internal access to relevant product information

Structuring feedback flow to the Product Management and Training teams

Working with other stakeholders to put the appropriate guardrails in place based on the maturity of a product

Continuous improvement of release processes

What You ve Done:

3 to 6 years working in product manager, product owner, or product documentation roles

Self-starter and comfortable driving projects autonomously

Detail-oriented with technical copywriting skills

Able to interface comfortably with customers and internal stakeholders to collect and deliver information

Knowledge of SaaS release processes

Experience with setting up/maintaining a user community and/or knowledge base is a plus

Demonstrated ability to coordinate cross-functional work teams toward task completion

Process mapping or engineering a plus

Self-motivated and curious

Benefits:

We want you to be your best self and to pursue your passions!

• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.

We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere