Product Data Analyst I

Phenom Intro:

Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

What youve to do:

• Respond to customer queries in a time bound manner with accuracy
• Demonstrate an in-depth understanding of products, functions, features, and benefits.
• Working on customer needs assessments for complex implementations.
• Define and manage professional services implementation projects.
• Maintain quality control through establishing and maintaining technical operations standards.
• Working on the technical aspects of root cause analysis.
• Provide inputs to Technical Team for product configurations according to client requirement.

What you have done:

• 2+ years of work experience in customer support roles.
• Good understanding of Windows systems, google calendars and scheduling.
• IT experience, ideally with some aspects of development or automation tools is an addon benefit.
• Ability to prioritize work in a multi-tasking environment.
• Ability to be detail oriented, meet tight deadlines and follow up on commitments.
• Effective verbal and written skills.
• Should be flexible for rotational shifts.
• Excellent interpersonal skills.
• Good team player

• We want you to be your best self and to pursue your passions!
• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.

We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!