Account Executive

Immediate Joiners Only
Job Description:
We are looking for a detail-oriented and proactive Account Executive to manage client accounts and ensure their satisfaction with our products and services.

The ideal candidate will be responsible for maintaining strong relationships with clients, facilitating subscription renewals, and ensuring timely sharing of invoices while monitoring payments to ensure everything is up to date.

The Account Executive will play a key role in customer retention and overall satisfaction.

Key Responsibilities:
Serve as the primary point of contact for client accounts, maintaining strong and long-lasting relationships.
Monitor client account performance to ensure satisfaction and value delivery.
Collaborate with internal teams to ensure smooth account management and enhance the customer experience.
Manage and assist in the subscription renewal process as needed.
Proactively communicate with clients about upcoming renewals, product updates, and any required actions to ensure continuity.
Ensure clients are satisfied with the product, addressing any inquiries or concerns quickly and effectively.
Provide ongoing support to help clients maximize the value of their subscriptions.
Collect and act on client feedback to improve the product and customer experience.
Work closely with the finance team to ensure timely and accurate invoice sharing and payment collection.
Maintain accurate records of client interactions, account status, renewals, and payments.
Provide regular reports on account health, subscription renewals, and payment status.

Qualifications:
Bachelors degree or equivalent experience in Account Management or a related field.
1-2 years of experience as an Account Executive or in a customer-facing role.
Excellent communication, relationship-building, and problem-solving skills.
Ability to manage multiple accounts and prioritize tasks effectively.
Customer-focused with a strong commitment to client satisfaction and timely resolution of issues.