Deputy Director - ServiceNow Solution Architect

Deputy Director - ServiceNow Solution Architect (EEH, Integrations, Portal, KM)

Overview

Youll be part of an exciting transformation project. The Experience Hub project forms a key foundation of our digital evolution to become a more connected, transparent, and agile company. It will be convergence of current PepsiCo intranet on to the ServiceNow EC Pro portal.

Its a high-profile role in which youll have plenty of opportunities to showcase your ability to not only lead a team but establish and maintain new customer relationships. As you do, youll be expected to showcase your technical, analytical, and consultancy skills. Well support you in developing deep PepsiCo subject matter expertise so you can deliver on and exceed client expectations.

Reporting to the Sr. Manager, ESM IT Experience Hub, the ServiceNow Solution Architect will be a technical consultant working to develop, design, and own technical solutions on the ServiceNow platform.

You will provide administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform specifically focused on my services Portal and Knowledge Management module.

You will also be responsible for ServiceNow platform customization governance, in coordination with business stakeholders and the technology platform team to define and own the business roadmap of the platform, aligned to and consistent development practice with the ServiceNow technology capabilities roadmap. You will need to be savvy in new technology advancements within the ServiceNow like AI Search, Virtual assistant, chatbots, communities etc.

We work with third party vendors for designing and building the Portal, is essential for you to understand these integrate with the platform and how solutions can be scaled/ designed using third party plugins.

Participation in requirement gathering phases to provide time estimation to users needs.

• To lead, design, and implement overall solution architecture comprising the conceptual, technical, and physical aspects and code review
• Responsible for review of plan, design, and implementation of the overall solution architecture comprising conceptual (functional and non[1]functional), technical and physical architecture
• Demonstrate Thought Leadership toward white space solutions
• Provide system & application-level solutions framework & methodologies
• Understand the customer requirements to build/identify areas that need to be Proof of concept
• Actively participate in POCs and present to the customer
• Conduct research on service offerings, market trends, industry analyst interactions
• Provide architectural oversight and guidance for RFPs and ongoing project deliveries
• Expert with Javascript and ServiceNow Javascript API's
• Write/create custom business rules, client scripts; the script includes UI policies, ACLs, data policies, UI scripts
• Lead development effort of solutions in three (3) or more of the following specializations:
• ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc). Need Knowledge Management and Portal experience
• Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
• Custom Application Development (Scoped Applications)
• 3rd Party Integrations Development (REST, SOAP, MID Servers, etc)
• Attend requirements review and validation sessions as required
• Participate in scrum ceremonies
• Deliver measurable, positive results within the client and teams timeline resulting in positive feedback from clients
• Build on current platform knowledge by learning new modules and broadening skillset
• Continue learning service delivery solutions, technologies, and methodologies
• Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
• Uphold excellent time management and organizational skills with an aptitude for creative problem-solving.
• Remain innovative, creative, self-directeda great leader and team player with a record of accomplishment in managing multiple complex tasks
• Utilize strong communication, presentation, and writing skills
• Maintain current certifications, keep up to date on all Delta releases

• At least 7+ years experience in developing and administrating the ServiceNow Platform.
• Bachelors degree in computer science, information systems, or another related field (or equivalent work experience).
• Broad exposure to IT infrastructure and application landscape, ideally with technical depth in a discipline/ITSM processes and broader Service management modules
• JavaScript: 5 Years minimum.

TechSkills

• ServiceNow certified Master Architect or Candidate is preferred
• Experience with Web Technologies (XML, HTML/CSS, AJAX, JavaScript, Web Services, etc.).
• Experience and deep understanding of ServiceNow Workflows and Flow Designer tools
• Deep knowledge of ServiceNow Portal, Knowledge Management, AI Search, Virtual Assistant, Chatbots
• Experience if working with third party plugins of ServiceNow in the Portal design and build area
• Good understanding of agile and hybrid Project Management methodologies.
• Knowledge of ServiceNow instance design and administration.
• ServiceNow Admin and Developer certified in and working experience at least two or more modules (Knowledge Management, ServiceNow Portal, ITSM, CSM, GRC, HR, SecOps)
• Experience in an enterprise environment with multiple integration points. - Must know tools like Excel, Visio, and other Microsoft products

NonTechSkills

• Strong analytical skills to identify problems and recommend solutions that meet business requirements.
• Good communication and interpersonal skills to effectively collaborate with users, stakeholders, and team members.
• Ability to work independently and take ownership of projects.
• Must be a team player to work with architects, platform administrators, and process owners.
• Experience in ServiceNow administration and development.
• Hands-on development, management, and deployment experience with ServiceNow.
• Troubleshooting, debugging, and problem-solving skills.
• Proactively research and resolve potential issues related to ServiceNow solution
• Curiosity and the ability and willingness to figure out something new maybe that theyve never seen before
• Ability to deal with competing priorities while staying productive
• Strategic thinker focused on business value results that utilize technical solutions
• Skilled at conflict resolution and problem-solving to achieve win-win outcomes
• Ability to influence and motivate others using personal rather than positional power
• An outside-in focus: outstanding end-customer relationship skills