Branch Manager

Job description
Job Description: Branch Manager (BM)
Position Title: Branch Manager (BM)
Department: Branch Manager
Reports To: Senior Cluster Branch Manager (Sr. CBM) / Cluster Branch Manager (CBM)
Job Overview:
The Branch Manager (BM) is responsible for overseeing the day-to-day operations of
the branch, ensuring that the teams of ABM-Sales, ABM-Loans & Collections, and the
clerical staff are meeting their daily targets and commitments. The BM will lead by
example, supporting the ABMs in their respective departments, ensuring the delivery of
exceptional customer service, and maintaining the overall efficiency and profitability of
the branch. The role requires active field involvement, staff management, and
continuous performance monitoring to ensure branch objectives are met.
Key Responsibilities:
1. Staff Management & Leadership:
ï‚•Oversee and manage the ABM-Sales, ABM-Loans & Collections, and clerical staff,
ensuring they meet their daily, weekly, and monthly targets.
ï‚•Conduct regular team meetings to review progress, provide updates, and set new
goals for the team.
ï‚•Monitor staff performance and provide continuous feedback, training, and
development opportunities.
ï‚•Ensure that each department works in a collaborative manner to achieve overall
branch goals.
ï‚•Monitor daily field activities of ABM-Sales and ABM-Loans & Collections to
ensure their activities align with branch goals and are being executed
effectively.
ï‚•Accompany ABMs in the field for sales activities and to verify loan customers
before sanctioning loans, ensuring that the loan disbursement process adheres
to society policies and standards.
ï‚•Ensure that ABMs are conducting regular follow-ups and closing calls to drive
business growth.
ï‚•Provide field support and direct involvement in sales campaigns, ensuring that
branch sales targets are met.
2. Recruitment & Team Development:
ï‚•Assist ABMs in recruiting local Agents and Bank Mithras for Deposits and loan
sourcing and collections to expand the branch's customer base and improve
loan collections.
ï‚•Ensure that the recruited agents and Bank Mithras are trained and equipped
with the necessary skills and knowledge to succeed in their roles.
ï‚•Regularly assess the performance of Agents and Bank Mithras and verification
has to be done regularly in the collections of Bank Mithras.

3. Customer Service & Relationship Management:
ï‚•Handle customer service and relationship issues, ensuring timely resolution to
maintain high levels of customer satisfaction.
ï‚•Ensure that customer inquiries and complaints are addressed professionally and
efficiently.
ï‚•Build and maintain strong relationships with customers to encourage repeat
business and positive referrals.
4. Branch Performance & Target Achievement:
ï‚•Contribute actively to increasing the branchs overall performance, ensuring that
sales, loan disbursements, and collections targets are consistently met.
ï‚•Track branch performance against KPIs and take corrective action as needed to
ensure targets are achieved.
ï‚•
5. Clerical Department Management:
ï‚• Oversee the clerical department's daily activities, ensuring that all transactions,
paperwork are completed accurately and in a timely manner as guided from
the head-office.
ï‚• Ensure that all daily transactions and reports are concluded before the end of
the day to maintain smooth operations and compliance with internal
processes.
ï‚• Work with the clerical staff to ensure that customer documentation, loan
paperwork, and other administrative tasks are handled effectively.
6. Reporting & Administrative Tasks:
ï‚•Provide regular updates and reports to senior management (Sr. CBM/CBM) on
branch performance, sales progress, loan portfolio, collections, and customer
service metrics.
ï‚•Review and ensure accuracy in branch-related documentation and reports.
ï‚•Perform other administrative tasks as required by senior management.