Pentair - Lead - Market Insight Research (1-2 yrs)

PRIMARY OBJECTIVE OF POSITION:

Responsible for developing and managing customer research projects to generate customer insights for multiple channels and business units.

JOB RESPONSIBILITIES:

- Articulate research questions and recommend relevant data collection methods collaborating with internal teams.

- Program online survey, test it rigorously and manage fielding to ensure quality data collection using online survey platforms and external panels.

- Cleanse and manage project data files to allow historical tracking and cross-BU comparison.

- Run statistical analyses to discover key findings and transform the data patterns into meaningful insights using a variety of tools including descriptive analyses, regression, ANOVA, etc.

- Develop insightful and high-quality reports to communicate actionable research findings to internal clients.

- Manage data quality of various research projects and build/manage multiple in-house database to compile past and current research data.

- Conduct diverse data related tasks such as data acquisition, preparation, synthesis and analysis using both primary and secondary data.

- Provide support at various steps of large scale team projects including quality assurance of survey programming, data collection, comment coding and report production.

- Assist new product development research projects including questionnaire development, conjoint study programming and report creation.

- Get involved in other research efforts by providing qualitative research summaries from customer interviews and observational studies.

- Contribute to establishing Market Insights and Analytics teams best-practices and standard work.

- May be required to perform additional duties as assigned.

JOB CRITERIA:

EDUCATION & EXPERIENCE:

- Minimum 7+ years of marketing research project development, survey programming and reporting.

- Experiences in scoping, designing and execution of primary research projects including questionnaire writing, on-line survey programming using tools such as Qualtrics and QuestionPro, statistical analysis using statistical tools such as SPSS and reporting using PowerPoint.

- Experiences in synthesizing data into actionable information and related implications.

KNOWLEDGE, SKILLS & ABILITIES:

- Knowledge of scoping, designing and execution of primary research projects.

- Proficiency in various primary research tools including on-line survey program and statistical analysis software (e.g., SPSS, R).

- Knowledge of collection and analysis of complex data sets.

- Proficiency in Microsoft Word, Excel and PowerPoint.

- Knowledge in synthesizing data into actionable information and related implications.

- Knowledge of on-line data collection/ desktop research.

- Experiences in customer satisfaction research is a plus.

Demonstrated Project Management skills to:.

- Develop realistic plans, action steps, and timetables for projects and assignments.

- Coordinate work with other groups (other depts. and agencies/contractors, peers).

- Handle multiple demands and competing priorities.

- Track and prioritize projects, documenting projects via an established traffic report.

- Keep others up to date with information.

- Skilled at effective communications at both technical and leadership levels.

- Skills must include good interpersonal skills, as well as written and verbal communication skills, and ability to understand information and ideas as presented.

- Skill in developing and delivering effective presentations.

- Skill in conflict resolution including the ability to address difference of opinions or facts and use the most appropriate method to reach an effective solution.

- Ability to build and maintain effective work relationships, both internal and external, and establish credibility with business partners.

- Ability to adapt to rapidly changing business circumstances; must be able to thrive in a constantly changing business environment.

Employee Core Values: All employees must adhere to the following core values: high performance, respect, integrity, candor, engaged leadership and accountability.

MAJOR JOB ACCOUNTABILITY: List the major accountabilities (outputs) in descending order of importance.

Assign a priority to each accountability (A=high; B=normal; C=low) and estimate the percent of time spent producing each output.

Most jobs can be described using 3 to 5 output statements.

Importance 1-Accountability:

Priority 1: Customer survey project development, programming and managing50%.

Importance 2-Accountability:

Priority 2:Statistical analysis and data quality management 40%.

Importance 3:Accountability:

Priority 3:Processes, tools, training.

WORKING CONDITIONS: Must be able to perform the essential functions of the job.

Much of the work will be in a normal office environment.

The ability to clearly and comfortably view, interpret and process information via a computer monitor for extended periods of time during normal working hours is required.

Some assignments may require extended periods in another plant/office location.

Domestic travel approximately 5-10% of time to domestic markets.