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Penkraft Ideas

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21 Penkraft Ideas Jobs

Customer Service Executive

PENKRAFT IDEAS PRIVATE LIMITED

0-3 years

Thane

1 vacancy

Penkraft Ideas

posted 6mon ago

Job Role Insights

Key skills for the job

Digital Marketing BPO Customer Service Computer Networking Biochemistry Social Media Marketing

+ 3 more

Job Description

Penkraft | Ethnic Art | Modern Art | Handwriting | Calligraphy

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Customer Service Executive (female)
Job Summary

We are looking for female Customer Service professionals - the selected candidates would be responsible for handling inbound telephonics, e-mail & social media-based queries of our trained teachers & students, resolving them in conjunction with inhouse teams, and cross-selling / up-selling to existing customers (teachers).

Responsiblities and Duties

Handling inbound in-situ, telephonic, WhatsApp-based, e-mail & social media-based queries of our trained teachers & students.
Liaising with inhouse technical, creative & digital marketing teams to resolve the teachers / students requirements.
Enable conversion of inbound potential customers.
Undertake outbound campaigns through mass-mailing, call-back & follow-ups.
Communicate regularly with our trained teachers to help them maximise their revenue.
Cross sell / up sell our trainings / courses to existing teachers & students.
Undertake lead generation and lead-mining through innovative use of social media platforms.
Maintain relevant databases and generate MIS as required for analysis.

Required Experience and Qualifications

Excellent verbal and written communication skills in English & Hindi.
Good presentation and networking skills.
Ability to listen, empathize and analyze.
Good problem-solving and people skills.
Enthusiasm to achieve the organizations targets.
Ability to thoroughly understand the brand, its product & services.
Previous experience in Customer Service / BPO / Education sector / Ed Tech sector sales preferred.

Benefits

A highly collaborative, typical start-up environment that pushes you to think beyond your boundaries and keeps you on your toes.
A diverse workload, keeping you continually stimulated & opportunities to expand & diversify your skills.
An open forum for expression of ideas.
A unique growth opportunity, as we build a team around you.
A fully-integrated team of thinkers, designers, developers, social media marketers and others who will work with you.

Employment Type: Full Time, Permanent

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