Staff Technical Writer

What you need to know about the role We are seeking a Senior Technical Writer to collaborate with us in transforming the Dev Docs experience at PayPal Inc

In this role, you will create and deliver a high-quality doc experience for PayPal and its subsidiaries

Meet our team The developer ecosystem team at PayPal is committed to delivering the best experience for our global developers

The team is part of the Merchant Product & Engineering organization

Our team is responsible for PayPals end-to-end developer experiences within small, medium, and large enterprises

Our team designs experiences, testing and tooling capabilities critical for our developers to build and go live with PayPals payment integrations across all segments

If you are passionate about technology, have excellent communication skills, and thrive on building strong relationships with external developers through your content, we want you to join our team

Job Description:

Your way to impact

In this role, you will create documents that millions of global developers use to successfully onboard merchants who use Braintree

Your day to day

Collaborate with Product Managers, Subject Matter Experts, Product Engineers, User Designers, and Integration Engineers to produce technical content that supports external developers in integrating and using PayPals products through APIs, SDKs, and other integration systems

Work with our SMEs to comprehend complex technical products quickly

Complete all phases of the DDLC, including topic research, writing, editing, and pushing to production through a CMS and a git-based authoring environment

Monitor doc quality and performance through doc KPIs, metrics, and analytics

Review and audit content meticulously proofread and refine technical documents before publication, ensuring accuracy and quality

Collaborate on editorial reviews present your work to stakeholders for their insights and approval, ensuring content meets developer needs, technical accuracy, and editorial standards

What Do You Need To Bring

Bachelor's degree in Technical Communication, Computer Science, or a related field

Proven experience (8+ years) as a Technical Writer with a focus on creating technical content for a developer persona

Ability to show a portfolio of technical content created in previous jobs

Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams

Attention to detail and a commitment to deliver accurate and engaging content

Familiarity with programming languages, web-app concepts, APIs and SDKs

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations