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Engaged Employer

Paychex IT Solutions India

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4.0

based on 99 Reviews

25 Paychex IT Solutions India Jobs

Supervisor, Global Services I - PEO

Paychex IT Solutions Inida Pvt Ltd

4.0

based on 99 Reviews

3-6 years

Bangalore / Bengaluru

1 vacancy

Supervisor, Global Services I - PEO

Paychex IT Solutions India

posted 9d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Entry Customer Service Back Office Operations Subject Matter Expertise Team Building Service Quality

+ 1 more

Job Description

Directly supervise and oversee the work of Back Office Operations staff to ensure timely and accurate execution of support functions to allow management and front-line staff to focus on quality service and business objectives. Functional areas include data entry, data control, audit and quality assurance. Responsibilities

Recruits, selects, hires and evaluates performance of personnel to ensure all department and internal client needs are handled appropriately. Trains administrative staff on operations policies, procedures, and associated equipment to ensure efficiency and accuracy. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement.
Supervises Back Office Operations staff to ensure timely and accurate execution of data audit and data entry functions to allow front line and management staff to focus on quality service and business objectives. Establishes and manages workflows to ensure timely and accurate processing and efficiencies, reporting, ad-hoc research, pre-onboarding tasks, data entry, quality control, audit functions and other tasks completed to support business needs.
Partners with leadership across supported business units to communicates pertinent information and identify opportunities to enhance service provided to supported business units. Participates in and leads special projects at the request of management to provide supported managers with more time and better information to make quality decisions. Ensures that specific issues are directed to the appropriate personnel in order to provide high quality service.
Monitors internal audit and personal identifiable information (PII) compliance to minimize risk of information loss or misuse. Partners with leadership across business units to improve internal audit compliance, communicate pertinent information, and identify opportunities for efficiency and enhanced service. Acts as a subject matter expert in all internal audit procedures. Serves as a liaison between back office operations and Internal audit. Qualifications
- Graduation - Required
- 2 years of experience in Office setting with increasing responsiblity.
- 2 years of experience in Customer Service.
- 2 years of experience in Prior leadership experience.
- 1 year of experience in Expected all training and demonstrate knowledge of the team queues and the actual work.
- Strong verbal communication and listening skills.
- Demonstrates analytical skills.
- Demonstrates problem solving skills.
- Effective interpersonal skills.
- Demonstrates written communication skills.
- Promotes information sharing.
- Excellent collaboration and team building skills.
- Ability to lead/manage others.