Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Premium Employer

Paychex IT Solutions India

Compare

4.0

based on 109 Reviews

44 Paychex IT Solutions India Jobs

Supervisor, Global Services I - PEO

Paychex IT Solutions Inida Pvt Ltd

4.0

based on 109 Reviews

3-6 years

Bangalore / Bengaluru

1 vacancy

Supervisor, Global Services I - PEO

Paychex IT Solutions India

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Entry Customer Service Back Office Operations Subject Matter Expertise Team Building Service Quality

+ 1 more

Job Description

Directly supervise and oversee the work of Back Office Operations staff to ensure timely and accurate execution of support functions to allow management and front-line staff to focus on quality service and business objectives. Functional areas include data entry, data control, audit and quality assurance. Responsibilities

Recruits, selects, hires and evaluates performance of personnel to ensure all department and internal client needs are handled appropriately. Trains administrative staff on operations policies, procedures, and associated equipment to ensure efficiency and accuracy. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement.
Supervises Back Office Operations staff to ensure timely and accurate execution of data audit and data entry functions to allow front line and management staff to focus on quality service and business objectives. Establishes and manages workflows to ensure timely and accurate processing and efficiencies, reporting, ad-hoc research, pre-onboarding tasks, data entry, quality control, audit functions and other tasks completed to support business needs.
Partners with leadership across supported business units to communicates pertinent information and identify opportunities to enhance service provided to supported business units. Participates in and leads special projects at the request of management to provide supported managers with more time and better information to make quality decisions. Ensures that specific issues are directed to the appropriate personnel in order to provide high quality service.
Monitors internal audit and personal identifiable information (PII) compliance to minimize risk of information loss or misuse. Partners with leadership across business units to improve internal audit compliance, communicate pertinent information, and identify opportunities for efficiency and enhanced service. Acts as a subject matter expert in all internal audit procedures. Serves as a liaison between back office operations and Internal audit. Qualifications
- Graduation - Required
- 2 years of experience in Office setting with increasing responsiblity.
- 2 years of experience in Customer Service.
- 2 years of experience in Prior leadership experience.
- 1 year of experience in Expected all training and demonstrate knowledge of the team queues and the actual work.
- Strong verbal communication and listening skills.
- Demonstrates analytical skills.
- Demonstrates problem solving skills.
- Effective interpersonal skills.
- Demonstrates written communication skills.
- Promotes information sharing.
- Excellent collaboration and team building skills.
- Ability to lead/manage others.