Customer Support Specialist

What does a day in the life of a Customer Support Specialist look like?
● Planning and executing day-to-day administrative and operational tasks
● Collaborating with team members on various tasks and projects
● Daily correspondence with customers through Zendesk
● Resolving customer issues and inquiries in a timely and organized manner
● Creating reports regarding monthly job-related activities

What will I need to thrive in this role?
● Proficiency in both spoken and written English communication
● The ability to empathize, actively listen, and communicate clearly with customers and
maintain a high level of customer satisfaction and a positive customer experience
● Experience working in seller central platforms such as Amazon and Shopify is preferred
● Experience working in a ticketing system like Zendesk is highly desirable
● Proficiency in Google Sheets / Excel
● Proficiency in time management, great attention to detail, and strong organizational
skills
● Experience working with 3PL Brands is a plus, but not required

What does high performance look like?

• You communicate clearly and effectively
  ● You are confident at speaking up, asking questions, and offering alternative solutions
  when necessary
  ● You follow through with all assignments on time
  ● You give 100% to all tasks and projects you are given
  ● You will take full ownership of your projects and follow through to completion
  ● You can work with a small, high-performing, autonomous, and fast-paced team
  What is my potential for career growth?
  Being a member of a team that provides service to brand partners, customers, and
  marketplaces provides the opportunity for fast professional growth. Fast-growing brand
  partners and marketplaces are great environments to fortify your knowledge in the field
  of e-commerce and learn new techniques and technologies that will help you grow
  professionally.
  What is the team like?
  You will work with the other Customer Support Specialists and be supervised by a Senior
  Team Lead. The team is data-driven and results-oriented. You will collaborate regularly
  with members of your team to implement actionable solutions. Ideas and inputs are
  encouraged by all members.
  
  What is the hiring process?
  ● Initial phone interview with Patterns talent acquisition team
  ● Zoom interview with the department hiring managers and team leads
  ● Interview with the team in India
  ● Professional reference checks
  ● Executive review
  ● Offer
  How can I stand out as an applicant?
  ● Be prepared to talk about professional accomplishments with specific data to quantify
  examples
  ● Be ready to talk about how you can add value and be the best addition to the team
  ● Focus on mentioning how you would be partner-obsessed at Pattern
  ● Be prepared to talk about any side projects related to data and analytics
  Why should I work at Pattern?
  Pattern offers big opportunities to make a difference in the e-commerce industry! We are a
  company full of talented people that evolve quickly and often. We set big goals, and work
  tirelessly to achieve them, and we love our Pattern community. We also believe in having fun
  and balancing our lives, so we offer awesome benefits that include
  ● Casual Dress Code
  ● Competitive Pay
  ● Laptop provided by Pattern
  ● Company RSU Grant
  ● An RSU (Restricted Stock Unit) grant is a form of equity compensation where an
  employee is granted a certain number of company shares that vest over a
  specified period of time. Once the shares vest, the employee has the right to
  receive them or sell them on the open market.
  Pattern provides equal employment opportunities to all employees and applicants for
  employment and prohibits discrimination and harassment of any type without regard to race,
  color, religion, age, sex, national origin, disability, status, genetics, protected veteran status,
  sexual orientation, gender identity or expression, or any other characteristic protected by
  federal, state, or local laws.