Patient Relation Executive

Responsibilities:

• Greet and welcome patients and visitors in a professional and courteous manner, ensuring a positive and professional first impression
• Schedule appointments for patients; confirm appointments; and follow up on missed appointments. 
• Ensure patients are registered and their records are up-to-date in the system.
• Queue / Waiting time Management - Manage the flow of patients, directing them to the appropriate departments or individuals
• Answer and redirect telephone calls promptly and courteously, taking messages and handling inquiries efficiently
• Handle inquiries, complaints, and requests from patients in a timely and professional manner
• Assisting patients with filling out forms
• Process patient check-ins and check-outs, ensuring accurate recordkeeping
• Maintain accurate patient records and confidentiality
• Coordinate with other departments to ensure smooth patient flow
• Offer refreshments to patients
• Feedback collection & analysis
• Maintain a positive and professional demeanour at all times
• Any other responsibility entrusted by Manager / Management from time to time

Skills & Qualification

• Bachelors degree in any field
• 1+ years of experience in a front desk handling in a hospital setting
• Knowledge of healthcare terminology and procedures
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks simultaneously and maintain a calm demeanour under pressure
• Proficient in Microsoft Office Suite 
• Strong attention to detail and accuracy
• Persuasive, relationship oriented and punctual
• Multi-tasking & analytical.

Job Location: Hyderabad(Gachibowli, Miyapur, Kompally), Warangal (Hanamkonda), Vijayawada

Note: Immediate Joiners are Preferable with at least one year Hospital experience

Contact Number: 8978556048 (WhatsApp only)