Patient Care Coordinator

We are seeking a motivated and empathetic Contact Centre Executive to join our healthcare contact center.
This role is essential in providing outstanding customer service, assisting patients with their inquiries, and ensuring a smooth experience within the healthcare system. The ideal candidate will possess excellent communication skills and a strong understanding of the healthcare industry

Handle inbound and outbound calls, responding to patient inquiries regarding services, appointments, insurance, and billing.
Provide accurate information about medical services.
Assist patients with appointment scheduling, cancellations, and rescheduling.
Address and resolve patient concerns and complaints with empathy and professionalism.
Maintain accurate records of patient interactions and document issues in the CRM system.
Collaborate with other departments to ensure a seamless patient experience.
Stay updated on healthcare policies, procedures, and compliance regulations.
Participate in training sessions and ongoing professional development.

High school diploma or equivalent; associate s or bachelor s degree preferred.
Previous experience in a contact center or customer service role, preferably in the healthcare industry.
Excellent verbal and written communication skills.
Empathetic and patient-focused with a problem-solving attitude.
Proficient in using CRM software and Microsoft Office Suite.

Competitive salary
Health, dental, and vision insurance
Retirement savings plan
Paid time off and holidays
Opportunities for professional growth and advancement