Patient Care Coordinator

Role & responsibilities

• Guide and assist the Patients in their visits to hospital.
• Resolve the Patient’s queries by being single point of contact.
• Guidance and counseling to the patients and their families.
• Help the Patients & relatives in taking admission and billing process.
• Updating and escalating the customer’s feedback to the PR Team.
• Maintain good rapport with the patient during their visit.
• Relationship between management and Patient’s beyond hospital visits responsible for overall customer satisfaction.
• Escorting the patient throughout the OPD and diagnostics department. Until patient/ guest leaves for the day.
• Follow standard help desk procedure.
• Inform management of recurring problem.
• Manages problem resolution for patient & relatives through feedback analysis in coordination with department head to develop proactive problem solutions.
• Need to take care of all other works which is assigned by the Manager.

Preferred candidate profile

Qual:Any UG

Experience 0-3.

LOCATION:Pallikaranani

Immediate Joiner.

Perks and Benefits

As Market Standard