Customer Service Executive

Front Desk handling walk in customers and calling for updates, business and sales.

Responsibilities

Customer Service:
Greet and welcome all visitors in a friendly and professional manner.
Assist customers with inquiries, provide information, and direct them to appropriate staff.
Resolve customer complaints or issues promptly and effectively.
Phone Management:
Answer and manage incoming calls, transferring them to the appropriate departments or taking messages as needed.
Schedule appointments and provide reminders.
Handle outbound calls for follow-ups, updates, and sales inquiries.
Administrative Tasks:
Maintain accurate records of customer interactions, appointments, and calls.
Assist with general office tasks as needed, such as filing, photocopying, and data entry.
Sales Support:
Provide information about products or services to potential customers.
Qualify leads and schedule appointments for sales representatives.
Teamwork:
Collaborate with other team members to ensure smooth operations and achieve company goals.
Participate in training and development opportunities to enhance skills.