Customer Support Executive

Role & Responsibilities:

As a Telecalling / Customer Service Executive, your responsibilities will include:

1. Customer Engagement:
   
• Handle inbound and outbound calls with professionalism, ensuring customer satisfaction.
• Provide accurate information about products/services and address customer queries.
• Resolve customer issues, complaints, and inquiries promptly and efficiently.
2. Sales and Upselling:
   
• Promote and cross-sell company products or services where applicable.
• Achieve sales targets and contribute to the overall growth of the business.
• Maintain detailed records of interactions with customers for follow-up.
3. Problem Resolution:
   
• Listen actively to customer concerns and provide effective solutions in a timely manner.
• Coordinate with relevant departments to resolve customer complaints or service-related issues.
• Ensure that customer concerns are addressed to their satisfaction, with follow-up when necessary.
4. Data Entry and Reporting:
   
• Maintain accurate and up-to-date customer records in the CRM system.
• Log calls, follow-ups, and resolutions to ensure seamless communication and service.
• Prepare daily, weekly, and monthly reports on customer feedback, complaints, and service trends.
5. Quality Assurance:
   
• Follow company policies and procedures to ensure compliance with quality standards.
• Ensure all calls are handled in a polite, professional, and courteous manner.
• Achieve performance metrics and KPIs set by the company.
6. Customer Retention:
   
• Build strong, long-term relationships with customers.
• Identify opportunities for improving customer loyalty and reducing churn.

Requirements:

• Educational Qualification:
  
• Minimum high school diploma or equivalent; Bachelors degree preferred.
• Skills & Competencies:
  
• Strong verbal and written communication skills.
• Good listening skills and the ability to empathize with customers.
• Basic knowledge of customer service principles and practices.
• Ability to work under pressure and meet targets.
• Excellent problem-solving and multitasking skills.
• Experience:
  
• 0-2 years of experience in telecalling, customer service, or a related field (freshers are welcome to apply).
• Experience in sales or telemarketing is a plus.
• Language Proficiency:
  Regional
• Additional Qualities:
  
• Positive attitude, patience, and a customer-first approach.
• Team player with the ability to work independently when required.
• Flexible and adaptable to changing work environments.

Contact No. 9599455477

(HR Rahul)