Functional Consultant F&O

Role Title: Functional Consultant /Sr. Functional Consultant

Relevant Experience: 8-15 years

Working Days: Monday-Friday

Primary Skills

• Demonstrable in-depth experience in Dynamics 365 Finance & Operations (D365) or AX 2012 technical support
• Ability to analyse and troubleshoot D365 Finance & Operations technical issues as a systems administrator and work with third parties to address identified problems if required
• Demonstrable experience in effectively supporting finance teams and the ability to articulate the service demands and proposed solutions
• Good working knowledge of business finance in a project-based environment.
• Previous experience working in a 2nd line support position
• Experienced with Financial Systems, including business requirements analysis and the use of an IT Service Management tools
• A personable, approachable character will work well in this environment. Someone who can empathise and provide solutions
• Have excellent communication, analytical and stakeholder management skills.

Role & Responsibilities

• Provide second line support of systems within the Financial Systems teams remit
• Review and maintain user requests and system changes within the IT Service Management tool
• Adhere to and promote business request and change management processes
• Review and resolve workflow errors
• Review and resolve interface error logs
• Undertake unit testing and provide support for full user acceptance testing for system upgrades and fix deployments
• Maintain designs of third party documents produced by systems, in line with business requirements
• Undertake configuration changes in line with business requirements and appropriate approvals
• Undertake root cause analysis for repeating issues, and propose systems and process improvements
• Undertake stakeholder management to recommend system solutions and improvements
• Analyse business processes and information flows in line with business project
• Review and refine processes to improve efficiencies as applicable with the relevant process owner