Functional Consultant (Business Central)

Functional Consultant Job Description

Role: Functional Consultant (Business Central)

Years of experience: 5 - 10 years

Location: Spaze iTech Park, Sector49, Gurgaon, Haryana

Working Days: Monday to Friday(9 am to 6 pm)

Primary Skill :-

• In-depth experience in Microsoft Dynamics 365 Business Central with a focus on Financial Management, CRM, and at least one end-to-end implementation projects.
• Strong knowledge of finance and CRM modules in Business Central, including configuration and process optimization
• Experience in requirement gathering and converting raw requirements into actionable design documents.
• Knowledge of any add-on solution on top of NAV/BC in any domain will be good to have.
• Demonstrable experience in effectively supporting finance teams and the ability to articulate the service demands and proposed solutions
• Good working knowledge of business finance in a project-based environment.
• Previous experience working in a 2nd line support position
• Experienced with Financial Systems, including business requirements analysis and the use of an IT Service Management tools
• A personable, approachable character will work well in this environment. Someone who can empathize and provide solutions
• Have excellent communication, analytical and stakeholder management skills.

Good to Have:

• Experience in Manufacturing, Supply Chain Management (SCM), and Human Capital Management (HCM) modules within Dynamics 365 or other ERP systems.
• Knowledge of add-on solutions or customizations built on NAV/Business Central in any domain.

Must-Have:

• At least two full lifecycle implementations of Dynamics 365 Business Central.
• Experience in Data migration.
• Demonstrable ability to configure, and deliver Business Central solutions that address financial and CRM business requirements.

Role & Responsibilities

• Implement Dynamics Business Central modules like Finance, Inventory Management, Sales/Purchase Management and CRM.
• Provide second line support of systems within the Financial Systems teams system
• Review and maintain user requests and system changes within the IT Service Management tool.
• Adhere to and promote business request and change management processes
• Review and resolve workflow errors.
• Review and resolve interface error logs.
• Undertake unit testing and provide support for full user acceptance testing for system upgrades and fix deployments.
• Maintain designs of third party documents produced by systems, in line with business requirements
• Undertake configuration changes in line with business requirements and appropriate approvals
• Undertake root cause analysis for repeating issues, and propose systems and process improvements
• Undertake stakeholder management to recommend system solutions and improvements
• Analyse business processes and information flows in line with business project
• Review and refine processes to improve efficiencies as applicable with the relevant process owner
• Deliver training to end-users on the effective utilization of Microsoft Dynamics 365 Business Central, ensuring they are fully equipped to use the system.
• Develop and maintain training materials, user guides, and supporting documentation to facilitate ongoing learning and system adoption.