Business Executive - Telecalling (0-5 yrs)

A Telesales Executive is responsible for selling products or services over the phone. They contact potential customers, explain product benefits, answer questions, and encourage people to make a purchase.

Key Responsibilities:

Making Sales Calls:

- Call potential customers from a list or database.

- Introduce products or services and explain their benefits.

- Identify customer needs and suggest appropriate products.

Achieving Sales Targets:

- Meet or exceed daily, weekly, or monthly sales goals.

- Track sales and follow up on leads to close deals.

Customer Interaction:

- Build and maintain positive relationships with customers.

- Handle customer questions, concerns, or complaints in a friendly and professional manner.

Data Management:

- Keep accurate records of customer interactions, sales, and follow-ups.

- Update customer information in the CRM (Customer Relationship Management) system.

Product Knowledge:

- Stay updated on product features, promotions, and pricing.

- Provide accurate information to customers and help them make informed decisions.

Team Collaboration:

- Work with the sales team and share feedback to improve sales strategies.

- Attend team meetings or training sessions to improve sales skills.

Skills and Qualifications:

- Previous experience in sales or telesales is helpful but not always required.

- Good communication skills, especially on the phone.

- Strong persuasive abilities to close sales.

- Ability to handle rejections and stay motivated.

- Basic computer skills to use CRM systems and update records.

- Positive attitude and a strong customer-focused approach.

Working Conditions:

- Full-time or part-time role, usually working in an office or remotely.

- Work hours may include evenings or weekends, depending on the company's needs.