Atlassian Solution Architect

Location: Bengaluru ,Karnataka

Employment type : Full time contractual - 1 yr

Key Responsibilities:

1. Solution Design & Architecture:
• Architect and design solutions leveraging the Atlassian suite (Jira Software, Jira Service Management, Confluence, Bitbucket, etc.) tailored to business requirements.
• Develop scalable Atlassian workflows, configurations, and integrations to support enterprise needs.
2. Implementation & Customization:
• Lead the end-to-end implementation of Atlassian tools for new deployments, migrations, and upgrades.
• Customize workflows, schemes, and permissions to align with organizational processes.
• Configure and optimize advanced Jira features like automation, custom fields, and portfolio management.
3. Integration & Automation:
• Integrate Atlassian tools with third-party applications (e.g., CI/CD tools, ITSM platforms, CRM systems).
• Build and implement automation solutions using Atlassian Automation for Jira, ScriptRunner, and APIs.
4. Stakeholder Engagement:
• Collaborate with business leaders, IT teams, and end-users to gather requirements and ensure seamless adoption of Atlassian tools.
• Conduct workshops, training sessions, and demonstrations to drive user enablement and platform understanding.
5. Performance Optimization:
• Monitor, analyze, and enhance the performance and scalability of Atlassian systems.
• Maintain system health, ensure security compliance, and implement governance best practices.
6. Leadership & Best Practices:
• Act as a subject matter expert (SME) for Atlassian products, advising on tool usage, best practices, and roadmap planning.
• Stay updated on Atlassian product updates and industry trends to recommend innovative solutions.
7. Troubleshooting & Support:
• Provide technical expertise and guidance for troubleshooting complex issues.
• Partner with support teams to ensure smooth incident resolution and change management.

Required Skills & Qualifications:

• Technical Expertise:
• Hands-on experience with Jira Software, Jira Service Management, Confluence, Bitbucket, and other Atlassian tools.
• Proficiency in Atlassian administration, workflow customization, and automation tools like ScriptRunner and Automation for Jira.
• Experience with API integrations, REST APIs, and custom plugin development.
• Knowledge of infrastructure management and Atlassian tools in cloud, data center, and server environments.
• DevOps & ITSM Knowledge:
• Familiarity with DevOps concepts and tools
• Understanding of ITSM frameworks (e.g., ITIL) and service delivery best practices.
• Analytical & Leadership Skills:
• Strong problem-solving and analytical skills for solution design and issue resolution.
• Ability to lead technical discussions, manage stakeholders, and drive organizational change.
• Educational Background:
• Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Certifications (Preferred):
• Atlassian Certified Professional (ACP) certifications, e.g., ACP-120 (Jira Admin for Cloud), ACP-100 (Jira Admin for Data Center/Server).

Desired Experience:

• 7+ years of hands-on experience in designing, implementing, and managing Atlassian tools.
• Experience with large-scale Atlassian deployments, migrations, or upgrades.
• Familiarity with Agile and SAFe methodologies.

What We Offer:

• Opportunity to work on cutting-edge Atlassian projects.
• Flexible work environment and supportive team culture.
• Competitive compensation and benefits package.
• Continuous learning and certification opportunities.